Executive/Senior Executive - Travel Claims

Overview

The Consumer General Insurance (GI) Operations team supports the GI business by assisting underwriting, policy servicing, and claims processing. This role is focused on managing and settling general insurance claims efficiently and fairly.

Job Responsibilities

• Evaluate and negotiate GI claims settlements within authorized limits.
• Ensure timely and equitable claims resolutions.
• Coordinate with external partners such as surveyors, loss adjustors, and assistance agencies as needed.
• Maintain vigilance for suspicious claims and promptly escalate cases for further investigation.
• Support supervisors by preparing and analyzing exception and daily productivity reports.

Qualifications and Skills

• Possession of a degree or diploma in any discipline.
• Preferably have insurance certifications such as BCP, PGI, or ComGI.
• 1 to 2 years experience in the motor industry or a related role is an advantage.
• Strong analytical capabilities with excellent communication, negotiation, and interpersonal skills.
• Service-focused mindset with ability to present effectively.