ERP Support Specialist

Role Overview

A Dublin-based organisation is seeking an ERP Support Specialist focused on Microsoft Dynamics 365 Business Central to contribute to an active Business Central project. This permanent position offers a hybrid working arrangement.

Primary Responsibilities

• Administer and maintain the Microsoft Dynamics 365 Business Central platform, coordinating with external support providers as needed.
• Plan, configure, test, and roll out system enhancements, upgrades, and releases with minimal disruption to business operations.
• Work closely with stakeholders to gather requirements and provide Business Central solutions that align with business goals and governance standards.
• Manage user accounts, define security roles, and control access permissions adhering to organizational security policies.
• Diagnose and resolve application issues, collaborating with vendors and support teams to promptly restore services and prevent recurring problems.
• Monitor system performance and propose improvements to enhance stability, user experience, and operational efficiency.
• Maintain comprehensive system documentation, including support procedures, knowledge base articles, and change records.
• Provide user training and continuous support to promote adoption and best practices.
• Support governance, compliance, auditing, business continuity, and disaster recovery processes.
• Assist with license management, reporting activities, and monitoring budget related to the ERP system.

Key Competencies and Skills

• In-depth knowledge of administration and configuration of Microsoft Dynamics 365 Business Central.
• Strong analytical and problem-solving capabilities to effectively resolve technical and functional challenges.
• Experienced in managing system changes, including planning, testing, deployment, and post-deployment support.
• Good understanding of information security, especially user security and role-based access control.
• Ability to communicate complex technical information clearly to non-technical stakeholders.
• Proficient in producing technical documentation, user manuals, and support materials.
• Familiarity with governance, compliance, audit procedures, and change management frameworks.
• Highly organized, self-motivated, and adept at managing multiple priorities efficiently.

Educational Background and Experience

• Degree in Information Technology, Computer Science, Business Information Systems, or similar fields or equivalent practical experience.
• Proven experience managing or supporting Microsoft Dynamics 365 Business Central in a live environment.
• Track record of managing user permissions and security effectively.
• Hands-on experience with ERP implementations, upgrades, enhancements, and integrations.
• Worked alongside managed service providers, software vendors, or implementation partners.
• Holding Microsoft Dynamics 365 Business Central certification is a plus.
• Knowledge of project delivery, continuous improvement, or business process optimization methodologies is advantageous.