Employee Services Specialist

Job Summary

The Employee Services Specialist plays a critical role in managing employee relations effectively by addressing grievances, disciplinary issues, workplace investigations, and ensuring strict adherence to company policies and Saudi Labor Law. The role aims to foster a positive working atmosphere through fair and prompt resolution of employee relations concerns.

Key Responsibilities

• Oversee and coordinate daily employee service functions including payroll, social insurance (GOSI), attendance tracking, leave management, overtime, and managing business travel arrangements.
• Ensure employee transaction processing is accurate and timely while complying with internal policies and Saudi Labor Law.
• Manage medical insurance operations such as employee enrolment, renewals, claim processing, and removals.
• Handle employee records management via government platforms including Mudad, Qiwa, GOSI, and Muqeem to guarantee precise and punctual completion of all related transactions.
• Process employee requests for leaves, loans, and salary advances with appropriate documentation and compliance checks.
• Administer government-related formalities such as Iqama renewals, exit and re-entry visas, and sponsorship transfers.
• Prepare and issue various employee documents including employment verification, salary certificates, promotion letters, and termination notices.
• Calculate End of Service benefits and finalize employee settlements based on company policies and labor law requirements.
• Support disciplinary and investigative procedures by collecting and organizing pertinent documents and records.
• Assist internal and external audits by providing necessary reports and employee-related documentation.
• Identify and suggest process improvements to enhance operational efficiency and service quality in employee services.
• Offer timely support and explanations regarding HR policies, procedures, and services to employees.

Qualifications and Experience

• Bachelor’s degree in Human Resources, Business Administration, or a closely related discipline.
• Between 2 to 4 years of experience in HR Operations, Employee Services, or associated HR roles.
• Solid knowledge of Saudi Labor Law alongside HR policies and procedures.

Skills and Competencies

• Familiarity with HR information systems and government portals such as Mudad, Qiwa, GOSI, and Muqeem.
• Excellent organizational, analytical, and problem-solving capabilities.
• Strong communication and coordination skills to interact effectively within the workplace.
• Meticulous attention to detail with a focus on accuracy.
• Ability to maintain confidentiality with utmost professionalism.
• Efficient multitasking and prioritization skills.
• Proficient use of Microsoft Office applications including Excel, Word, and PowerPoint.
• Fluent verbal and written communication skills in both Arabic and English.