Duty Manager

About the Role

Crowne Plaza Queenstown, situated on the edge of Lake Wakatipu in the centre of New Zealand’s South Island, is seeking a Duty Manager to join its welcoming and professional team at the 4.5-star property.

Key Duties

• Deliver a warm, guest-focused experience from arrival through departure.
• Provide guests with hotel details and local area information, and help arrange transport when needed.
• Handle check-ins and check-outs accurately and efficiently.
• Oversee the sale and service of alcohol in line with hotel requirements.
• Respond promptly to guest requests and complaints by coordinating with the relevant departments, including maintenance, Food & Beverage, and Housekeeping.
• Use guest feedback and reviews to support service improvements and maintain pride in the workplace.
• Support and guide team members through training, rostering, coaching, and recruitment as directed by the Front Office Manager.
• Manage hotel bookings and reservations.
• Respond effectively to crisis situations such as earthquakes, fires, bomb threats, and viral outbreaks.
• Develop knowledge of the IHG One Rewards program and work toward loyalty performance targets.
• Encourage and empower team members to resolve guest concerns confidently.

Working Pattern

The role requires 40 hours per week on a rotating schedule that may include mornings, afternoons, evenings, and occasional night shifts, as well as weekends and public holidays.

Requirements

• Ability to work a 40-hour weekly rotating roster covering varied shifts.
• Availability for weekends and public holidays.
• LCQ and a Manager’s Certificate are highly regarded.
• Training may be arranged for the right candidate.

Perks and Benefits

• Free meals provided three times daily.
• Paid birthday leave.
• Proactive wellness leave.
• Access to an employee assistance programme.
• Discounts through PerkBox with leading retailers.
• IHG room discounts across more than 6,000 hotels worldwide.
• Uniform supplied by the employer.
• Opportunity to build a global hospitality career with an international company.

Additional Information

The employer promotes an inclusive workplace where employees are encouraged to bring their whole selves to work. Hiring and employment are offered without discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. The company also supports wellbeing across health, lifestyle, and the workplace through its wellbeing framework.

Application Note

Candidates who do not meet every requirement are still encouraged to apply if they believe they are a strong fit for the position.