Director of Spa

About Shangri-La Jeddah

Located on the scenic Jeddah Waterfront overlooking the Red Sea, Shangri-La Jeddah redefines luxury hospitality in the city. The hotel boasts floor-to-ceiling windows that frame breathtaking sea views, complemented by interiors inspired by the ocean and sandy shores. Families can enjoy a dedicated Kids Club and supervised play area, while food enthusiasts will find multiple innovative dining venues to satisfy discerning tastes.

• 203 elegantly designed rooms and suites along with 17 premium serviced apartments.
• Four distinct restaurants and lounges, including the renowned Shang Palace.
• Close proximity to popular Jeddah landmarks and Red Sea Mall.
• 116 privately owned Burj Assila Residences on site.

Position Overview

The Director of Spa will lead all strategic, operational, and financial aspects of the spa division, ensuring the delivery of an exquisite luxury wellness experience aligned with Shangri-La's prestigious brand standards. This role demands championing guest satisfaction, achieving strong business results, and fostering a culture of excellence among the spa team.

Key Responsibilities

• Oversee daily spa operations with a strong focus on quality, safety, and operational efficiency.
• Drive achievement of revenue, profit, and budget goals for the spa.
• Formulate strategies to grow treatment revenues, membership enrollments, wellness programs, and retail sales.
• Identify and capitalize on new business opportunities and emerging market trends to enhance spa positioning.
• Ensure every guest enjoys a personalized and luxurious spa experience.
• Maintain high levels of guest satisfaction and consistently apply service excellence standards.
• Incorporate guest feedback and market insights to implement continual service improvements.
• Ensure strict adherence to Shangri-La’s standards, local laws, and protocols related to hygiene and wellness.
• Optimize management of resources including facilities, inventory, and operational procedures.
• Recruit, mentor, and retain skilled spa professionals while fostering their development.
• Promote a work culture centered on service excellence, responsibility, and continuous learning.
• Enhance leadership skills within the spa team to build a reliable and motivated workforce.
• Represent the spa professionally within the luxury hospitality and wellness sectors.

Candidate Profile

• Educational background: Bachelor's degree or equivalent in Spa Management, Hospitality Management, Wellness, Business Administration, or a related discipline preferred.
• Extensive experience: 8 to 10 years in luxury spa management, including senior leadership responsibilities.
• Excellent command of English in both written and spoken forms.
• Deep knowledge of spa operations, current wellness trends, treatment innovation, and retail management.
• Strong leadership qualities, effective communication, and interpersonal skills.
• Flexibility to work extended hours as required.

What We Offer

• An inclusive workplace that values passion and fosters both personal and professional growth.
• Clear pathways for learning, development, and career advancement in leadership roles.
• Competitive compensation and benefits, along with rewards and recognition programs.
• A diverse and respectful environment that emphasizes inclusion and safety for all employees.

Additional Notes

We are committed to equal opportunity employment and welcome applications from all qualified candidates. All applicant information will be handled confidentially for recruitment purposes. Please note only shortlisted applicants will be contacted.