- تجربہ
- 3+ سال
- تنخواہ
- —
- کھلنا
- 1
- پوسٹ کیا گیا
- 6 گھنٹے قبل
- کام کا موڈ
- گھر سے کام کریں۔
- دوبارہ شروع کریں۔
- درخواست دینے کی ضرورت ہے۔
ملازمت کی تفصیل
About SureCost
SureCost empowers pharmacists by enabling smarter purchasing and inventory decisions daily. As a top-tier pharmaceutical supply-chain management platform, it offers users a smooth experience throughout the buying process. The suite includes a mobile app designed to aid customers with features specifically tailored to daily operations.
SureCost embraces a work culture valuing work/life balance, offering fully remote roles, flexible working hours, and unlimited paid time off, allowing employees the freedom to work when and where they choose.
Role Overview
We are seeking a Support Specialist skilled in managing multiple applications within a dynamic, unstructured remote environment. Reporting to the Director of Customer Success, this role involves delivering superior software support to end users through inbound calls and emails, analyzing issues, researching resolutions, and communicating clear solutions. The specialist also provides training, introduces new services to clients, coordinates timely support with internal teams, and ensures client satisfaction through proactive follow-up.
Key Responsibilities
- Become proficient in software features and updates associated with our product suite.
- Deliver prompt and quality support via phone, email, and future communication channels to users of all software offerings.
- Document all customer interactions thoroughly and promptly in the ticketing system, adhering to standard procedures.
- Prioritize and troubleshoot customer concerns, escalating urgent matters and directing queries appropriately.
- Manage backlog of support tickets, ensuring timely resolution and customer follow-up.
- Develop and test innovative solutions to help users achieve their objectives.
- Proactively engage with current customers to provide updates and promote additional services.
- Report bugs and feature requests, alerting management about recurring issues.
- Contribute to internal knowledge bases and create customer help center content.
- Participate in shared weekend and overnight on-call rotations to handle emergency support.
- Uphold SureCost's values: transparency, collaboration, flexibility, humility, and fun.
- Perform additional tasks as assigned.
Required Qualifications
- Minimum of three years’ experience in software or application support.
- Excellent communication and documentation skills with clarity and conciseness.
- Strong analytical skills for breaking down and resolving complex technical problems.
- Exceptional organizational abilities and time management skills.
- Self-motivated and able to thrive independently in a fast-paced environment with little supervision.
Preferred Experience
- Background in SaaS and B2B support services.
- Prior work in healthcare or pharmaceutical sectors.
- Familiarity with HubSpot platform.
Perks and Benefits
- Fully remote position.
- Unlimited paid time off with recommended minimum of three weeks annually.
- Flexible working hours.
- Full coverage of employee medical premiums, with 70% coverage for dependents.
- Affordable vision and dental insurance options.
- Employer contributes an automatic 3% to 401(k) plans.
- Twelve weeks of fully paid parental leave.
- Reimbursement support for professional development.
Equal Opportunity
SureCost commits to equal employment opportunities regardless of race, color, religion, sex, national origin, ancestry, age, disability, or any legally protected status.