Customer Support Officer

About Peninsula Plus

Peninsula Plus offers an exciting opportunity to become part of a supportive and inspiring team based on the Mornington Peninsula with clinics in Mornington and Frankston. Our diverse team includes Speech Pathologists, Occupational Therapists, Psychologists, Psychotherapists, Allied Health Assistants, Specialists, and a dedicated customer service team of 10 members. This multi-disciplinary setting provides an enriching professional environment with a supportive culture.

Role Overview

The Customer Service team facilitates dynamic communication and the organisation of support systems that enable therapists to focus on delivering excellent care to clients and ensuring a smooth client experience. As the first point of contact, team members embody the face of Peninsula Plus. We are seeking a warm, friendly, and personable professional who excels at multitasking, organisation, and prioritisation, capable of juggling competing deadlines while maintaining approachability with clients, especially children.

Key Responsibilities and Requirements

• Exhibit strong interpersonal skills and emotional intelligence.
• Demonstrate excellent communication through professional, confident, and effective interactions with clients, referrers, and colleagues.
• Work efficiently within a collaborative team environment and engage politely and professionally with a diverse group of people.
• Display advanced ability to prioritise tasks, meet deadlines, manage pressure, organise workflows, and be accountable for outcomes.
• Possess knowledge and experience with Medicare claiming procedures and related supporting hardware and software systems.
• Show proficiency in IT and computer skills, particularly in practice management software, adapting to a largely paper-free work environment.
• Have experience in medical reception or a similar role.

Successful candidates must hold a current Working with Children Check, National Police Check, and NDIS Worker Screening Check.

Additional Information

• Applicants should submit a cover letter detailing their availability by days and hours.
• While full-time positions are preferred, part-time arrangements will be considered.
• Only shortlisted candidates will be contacted.

If you are searching for a long-term role where you feel valued and can truly impact lives, we look forward to hearing from you.