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- تنخواہ
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- کھلنا
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- پوسٹ کیا گیا
- 2 گھنٹے قبل
- کام کا موڈ
- دفتر میں
- دوبارہ شروع کریں۔
- درخواست دینے کی ضرورت ہے۔
ملازمت کی تفصیل
About Leland
Leland is creating a platform dedicated to ambition in the AI era. Our mission is to connect individuals with experts, programs, and communities essential for securing jobs, gaining admission into schools, or enhancing skills for an AI-driven world. We support businesses to become AI-native through initiatives in training, hiring, and infrastructure. Since our inception in 2021, Leland has assisted tens of thousands in achieving ambitious goals and has raised $19 million from top-tier investors. We treat ambition as paramount and have developed a product reflecting this commitment.
Role Overview
We are looking for a seasoned Customer Support Coach to assist clients aiming to enter or advance in customer support careers. This position involves instructing essential skills such as issue resolution, troubleshooting, and technical support. Coaches also help clients enhance customer satisfaction techniques and analyze customer feedback. Additionally, coaches introduce clients to emerging technologies like AI fundamentals and automation relevant to customer support roles.
Career Coaching Responsibilities
Beyond technical guidance, coaches provide career development support including resume and LinkedIn profile reviews, cover letter assistance, interview preparation, networking strategies, salary negotiation tactics, and promotion guidance tailored for customer support professionals. Broader skill development is also part of the coaching process.
Ideal Candidate Profile
Applicants should have direct experience in customer support roles such as support specialists or technical support engineers, a proven ability to resolve issues effectively and maintain high customer satisfaction, and a methodical, clear coaching approach encompassing both technical and career growth aspects.
Work Environment & Benefits
Coaches have autonomy over their schedules and pricing, conduct sessions virtually, and collaborate closely with the Leland team to ensure a high-quality and supportive experience for each client. Joining Leland means being part of a talented team focused on enabling people's career and educational aspirations in a collaborative, dynamic, AI-driven workplace.
Equal Opportunity Statement
Leland is committed to equal employment opportunities and encourages applicants from diverse backgrounds and all demographics to apply.