Customer Success Manager, Ads Solutions

About The Team

OpenAI is committed to promoting the ethical and broad adoption of artificial intelligence. Within this mission, the Ads Solutions team collaborates intimately with advertisers to grasp their business goals and needs. This collaboration drives the creation of products and solutions that foster significant revenue growth and sustainable success on the platform, all while upholding high standards for user trust and the integrity of the platform.

About The Role

We are seeking a Customer Success Manager to assist advertisers in onboarding, launching campaigns, and expanding their presence on OpenAI's advertising platform. You will be responsible for managing a portfolio of advertising partners, acting as a trusted advisor to help them meet their commercial objectives, and ensuring a responsible and positive platform experience.

This position combines aspects of relationship management, strategic planning, and execution. You will collaborate closely with Sales to foster long-term partner growth and coordinate with internal teams to continually enhance the advertiser experience.

This role is located in our Singapore office with a hybrid working format requiring three office days per week. We also provide relocation assistance to new hires.

Responsibilities

• Maintain and nurture relationships with a set of advertising partners, serving as their main point of contact.
• Support advertisers through onboarding and campaign initiation to promote effective adoption of OpenAI’s ad products.
• Review campaign performance data and offer clear, actionable advice to optimize results.
• Spot opportunities to grow partnerships by increasing product usage and incremental investments.
• Collaborate across departments including Sales, Product, Analytics, Policy, and Operations to resolve challenges and enhance platform value.
• Gather and relay advertiser feedback and insights that inform product enhancements and long-term strategies.
• Contribute to developing scalable procedures and best practices to support the expansion of OpenAI’s advertising ecosystem.

Ideal Candidate Profile

• Possesses 5 to 10+ years of experience in digital advertising, account management, customer success, consultancy, or similar client-centric roles.
• Has managed relationships with advertisers or agencies within platforms, publishers, or adtech environments.
• Comfortable analyzing performance data and translating findings into strategic recommendations.
• Experienced with data querying tools such as SQL and advanced Excel or Google Sheets.
• Communicates effectively, building trust with both technical and non-technical stakeholders.
• Demonstrates ownership and accountability in dynamic, fast-paced settings.
• Exhibits sound judgment and a dedication to user trust as well as responsible growth of the platform.

About OpenAI

OpenAI is a pioneering AI research and deployment company dedicated to ensuring that general-purpose AI benefits humanity at large. We push the boundaries of AI capabilities while prioritizing safety and human-centered design. To achieve our mission, we embrace diverse perspectives and experiences across humanity.

We are an equal opportunity employer committed to nondiscrimination on any legally protected basis.

Background checks will be conducted as required by law, with fair consideration given to individuals with arrest or conviction records in compliance with applicable local ordinances.

We provide reasonable accommodations for applicants with disabilities upon request.

Join OpenAI in shaping the future of AI technology to address profound global challenges and facilitate equitable benefits worldwide.