Customer Success Manager (10-Month Fixed-Term Contract)

About Circit

Circit is a rapidly expanding B2B SaaS firm dedicated to enabling real-time business verification. Its innovative global asset verification platform enhances audit quality for prominent financial audit firms and global banks, facilitating more impactful business value for diverse economic partners.

Role Overview

We seek an experienced Customer Success Manager to oversee and expand our portfolio of mid-tier customer accounts. This pivotal role involves cultivating strong connections within core client networks to boost retention and revenue. This position is offered as a 10-month fixed-term contract with potential for permanent employment based on business requirements.

Key Responsibilities

• Manage and develop relationships with a portfolio of mid-tier clients generating €5,000 to over €100,000 in Annual Recurring Revenue.
• Establish and nurture trust with key contacts throughout customer organizations, from operational users to senior executives.
• Serve as the main commercial and strategic liaison, promoting retention, usage, and growth within accounts.
• Lead contract renewals, upselling, and cross-selling discussions, adeptly negotiating terms with senior executives.
• Create strategic account plans aimed at sustaining long-term customer success and incremental revenue increase.
• Oversee the full customer journey including onboarding, rollout, adoption, renewal, and expansion phases.
• Track account health indicators and engagement patterns, proactively addressing risks to minimize churn.
• Acquire thorough knowledge of the Circit platform to confidently demonstrate features, conduct training, and provide expert advice on optimal usage.
• Identify critical stakeholders and align engagement strategies with customer priorities within complex organizations.
• Collaborate actively with Sales, Product, Marketing, and Support teams to ensure a cohesive customer experience.
• Facilitate enterprise deployments across multiple teams, locations, and use cases while sharing best practices for scaling success.
• Collect and relay customer insights to influence product enhancements, customer enablement tactics, and market approaches.
• Participate in refining customer success methodologies, process documentation, and resource materials.
• Be accountable for retention and revenue goals at monthly, quarterly, and yearly intervals across managed accounts.

Required Qualifications

• 3 to 5 years of experience in client- or customer-facing roles.
• Outstanding abilities in communication and relationship management.
• Proficiency with CRM software and Microsoft Office applications.
• Demonstrated success in closing sales deals.
• Experience handling an existing portfolio of business accounts.

Additional Information

The role operates from our office in Dublin, Ireland. While some remote flexibility exists, the candidate should be available to attend the office periodically to foster team collaboration and engagement.

Benefits and Work Environment

• Competitive compensation package.
• A close-knit, supportive team culture with autonomy to manage your own schedule.
• Hybrid work options and flexible hours.
• Valuable opportunities for professional growth and hands-on experience.
• An environment that values open communication and freedom of expression.