Customer Service Team Member

About the Role

Join the leading home improvement store in Nelson as a vital part of our customer service team. Your primary focus will be operating at the customer service desk and checkout areas, ensuring customers receive excellent service whether in person, online, or over the phone. Your duties include managing checkout transactions, responding to customer inquiries, and assisting with online and special orders.

Key Responsibilities

• Serve customers efficiently at checkouts.
• Provide assistance and resolve queries at the customer service desk.
• Support online and special order processes with accuracy.

Candidate Attributes and Skills

• Strong passion for delivering exceptional customer service.
• Energetic and engaging personality.
• Excellent interpersonal and communication abilities.
• Collaborative team player mentality.
• Proficiency in computer use to learn and navigate Mitre 10's systems.
• Organised, dependable with effective time management.
• High attention to accuracy and details.
• Quick thinker capable of adaptability and flexibility.
• Eager to learn and grow in the role.

Company Culture and Benefits

We foster a supportive and vibrant work environment featuring a strong community atmosphere, including a social club, team wellness programs, and staff purchasing privileges. Regular team BBQ events create a welcoming family-like culture.

Working Hours

This position is a part-time role requiring 16 hours per week, specifically on Thursdays and Saturdays, with potential to gain extra shifts especially during staff absences.