Customer Service Team Lead

Role overview

FarmIQ Systems Ltd is looking for a Customer Service Team Lead to guide a strong support team serving farmers and rural professionals who use FarmIQ and FARMAX. This position blends direct customer assistance with people leadership, including coaching and developing Customer Success Representatives while helping lift customer retention, onboarding quality, and overall service standards.

You will collaborate closely with Product, Technology, Sales, and industry partners to strengthen internal systems, improve processes, and deliver better outcomes for customers across the business. The role suits someone with proven customer service leadership experience who enjoys problem-solving, team development, and contributing to New Zealand’s agricultural sector.

What you'll be doing

In this role, you will balance frontline service work with leading and supporting the customer success team. Your focus will include strengthening capability, improving customer journeys, and helping create consistent, high-quality support experiences.

Team leadership and coaching

You will support Customer Success Representatives through coaching, development, and day-to-day guidance, helping the team perform well and grow professionally.

Customer experience and retention

A key part of the job is driving service excellence, supporting onboarding, and helping retain customers through effective service and issue resolution.

Cross-functional collaboration

You will work with internal teams such as Product, Technology, and Sales, along with external industry stakeholders, to improve systems and customer outcomes.

What kind of person will fit well

This opportunity is best suited to an experienced customer service leader who is positive, proactive, and comfortable taking action. A collaborative mindset and commitment to continuous improvement are important, along with a genuine desire to make a meaningful contribution in the agricultural sector.

Additional information

Location: Waikaia, Southland, New Zealand.

Employment type: Full-time, onsite.

Company: FarmIQ Systems Ltd.

Source text mentioned FarmIQ and FARMAX as the products supported in this role.