Customer Service Specialist with English Language Skills

Job Description

• Deliver professional customer service in English.
• Provide assistance regarding products, orders, and user accounts.
• Respond promptly to customer inquiries and support problem resolution.
• Diagnose basic issues related to products and applications.
• Establish positive relationships with customers and maintain high service standards.
• Manage customer cases until full resolution.
• Share feedback to support the improvement of service quality.

Requirements

• Proficient English skills at a minimum C1 level.
• At least one year of experience in customer support via phone, email, or chat.
• Excellent communication abilities.
• Ability to identify customer needs and suggest suitable solutions.
• Experience with CRM systems is advantageous.
• Self-reliance, responsibility, and good work organization.
• Eagerness to learn about new technologies and products.

Benefits

• Paid onboarding and comprehensive training.
• Opportunity to collaborate with a global brand in the modern technology sector.
• On-site training in Warsaw or Gdańsk followed by potential remote work.
• Private healthcare and Multisport card.
• Access to training platforms and development programs.
• Friendly work environment and support from an experienced team.
• Wellbeing initiatives and subsidies for corrective eyewear.