Customer Service Representative

Company Overview

Korzite Coatings Inc. is a Canadian business headquartered in Guelph, Ontario, with local operations serving customers in the region. The organization is known for dependable products and service, a steady presence in the community, and a focus on building lasting customer relationships. It provides a stable workplace where employees can grow their capabilities, work collaboratively, and help improve service delivery over time.

Role Summary

This full-time, on-site position in Guelph, Ontario is centered on supporting customers across phone, email, and in-person channels. The Customer Service Representative will share accurate details about products, services, and order progress, while also managing orders, keeping customer records current, and coordinating closely with production and logistics teams. The role also includes identifying and resolving customer issues, handling concerns professionally, and passing along customer feedback to help improve internal processes and overall service quality.

Key Responsibilities

The selected candidate will respond to customer questions, provide clear and correct information, process orders, and maintain accurate account details. They will work with internal departments to make sure customer requests are completed efficiently and on time. This position also involves troubleshooting delivery or product-related concerns, staying courteous in all interactions, and contributing ideas that support ongoing service improvements.

Qualifications

The ideal applicant has experience in customer-facing roles such as Customer Service or Customer Support and has a track record of creating positive customer experiences. Strong verbal and written communication, good organization, attention to detail, and time-management skills are important. Candidates should be comfortable working on-site in a fast-moving setting and collaborating with operations and logistics teams. Basic familiarity with office tools, including email, spreadsheets, and order-entry or CRM platforms, is expected, along with the ability to learn new systems quickly. A calm, solution-oriented approach is needed for handling customer concerns. Experience in manufacturing, coatings, or similar industrial environments is considered an advantage. A high school diploma or equivalent is required, and further education or training in business, administration, or customer service is beneficial.

Additional Notes

This is a full-time position with no stipend or salary amount specified in the source information. The role is based onsite in Guelph, Ontario, Canada.