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About Moultrie and Role Overview

Moultrie, based in Birmingham, Alabama, is renowned for its innovations in game feeders and cellular monitoring cameras, primarily used by hunters and property owners for live remote surveillance. The company places strong emphasis on understanding its users deeply, attending to details meticulously, and delivering exceptional service to its customers. The collaborative efforts of hardware, software, marketing, and customer success teams focus on providing an outstanding user experience. Core values guiding Moultrie include customer obsession, pursuing excellence, decisiveness, bold action, delivering results, hiring top talent, fostering curiosity, and teamwork.

We are currently looking to hire a dedicated, energetic, and goal-driven Seasonal Customer Success Representative to deliver outstanding support to our diverse base of subscribers. This remote position mainly involves supporting customers via phone, supplemented occasionally by email, live chat, social media, and texting.

Key Responsibilities

Act as the primary liaison for Moultrie clients, mainly through phone communication.
Rapidly gain expert knowledge of the Moultrie product range.
Provide prompt resolution to customer questions and concerns.
Ensure quality standards by following set procedures and advocating for customers' best interests.
Log all customer interactions in the CRM system accurately.
Achieve evolving department objectives and customer service metrics.
Evaluate service needs and direct customers to appropriate technical or service departments as necessary.
Address common issues and inform customers of solutions or required information.
Maintain consistent attendance and punctuality throughout employment.

Job Requirements

Minimum education of high school diploma or GED; college-level education is acceptable.
At least two years of customer service experience in a remote work environment.
Proficient in handling communications through both phone and messaging platforms.
Experience with technical troubleshooting and problem resolution remotely.
Willingness and ability to work a flexible schedule including evenings and weekends.
Reliable internet connectivity to perform remote duties effectively.
Excellent communication skills for internal collaboration and external customer interactions.
Strong organizational and time-management abilities.
A highly motivated, goal-focused approach to work.
Demonstrated leadership by proactively ensuring exceptional customer support.

Preferred Qualifications

Possession of a college degree.
Familiarity with Zendesk or similar customer relationship management platforms.
Enjoyment and appreciation for outdoor activities.
Coachable nature with an empathetic approach towards customers.
Capability to multitask effectively.

Essential Functions and Other Information

Excellent organizational, interpersonal, and verbal and written communication skills.
Strong ethical standards with sound problem-solving capabilities.
Consistent attendance record is critical.
Obligation to maintain confidentiality of sensitive information.
Job may require sitting for extended times.
Ability to collaborate effectively in a team-driven environment.

Equal Opportunity Employer Statement

Moultrie is committed to equal employment opportunities and adheres strictly to all applicable federal, state, and local anti-discrimination laws. Discrimination based on race, color, sex, pregnancy, age, national origin, ethnicity, religion, sexual orientation, gender identity, veteran status, disability, or any protected characteristic is not tolerated. This commitment applies to all employment stages including hiring, promotion, compensation, and termination. The company complies with the ADA and relevant state/local laws to ensure accessibility and fairness.

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