Customer Service & Online Operations Executive

About the Role

An established Irish fashion retailer is seeking a dedicated Customer Service & Online Operations Executive to join its head office team in Dublin. This permanent, full-time position offers a dynamic role that blends customer support, online order management, and day-to-day website maintenance. Ideal candidates have a passion for fashion, enjoy assisting customers, and are versatile in handling queries, online orders, and website updates.

Key Duties

• Manage customer inquiries mostly via email with professionalism and promptness.
• Coordinate with retail stores to check stock availability when items are missing online.
• Handle refunds and exchanges related to online purchases efficiently.
• Ensure customer concerns are resolved positively, from first contact to resolution.
• Assist customers with questions about orders, products, delivery, returns, and stock status.
• Update and maintain product images, descriptions, and details on the website accurately.
• Support daily website merchandising and product presentation tasks.
• Keep website content consistent, current, and visually appealing.
• Manage routine website administration and content revisions.
• Collaborate closely with team members to ensure new products and updates appear correctly online.
• Provide assistance across the wider head office team when needed, including marketing and administrative support.
• Work cooperatively with colleagues at head office and retail locations to foster team success.

Candidate Profile

• Previous experience in customer service, retail, or online operations roles is preferred.
• A genuine interest in fashion is essential.
• Strong communication skills, both written and verbal.
• Exceptional attention to detail and organizational abilities to juggle diverse tasks.
• A positive, helpful, and customer-centric mindset.
• Comfortable working with digital platforms and quick to adapt to new systems.
• Experience with HubSpot or similar CRM/customer service platforms is advantageous.
• Familiarity with website administration, online order processing, or product data uploads is beneficial.
• A collaborative spirit and readiness to support team members as needed.

Why Join Us?

This role offers the chance to gain wide-ranging experience within a friendly and creative environment at the heart of an established Irish fashion brand. If you enjoy fashion, value great customer interactions, and want a varied job where each day brings new challenges, this opportunity is ideal.