Customer Service Officer
Midland, Western Australia, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 6 گھنٹے قبل
- Work mode
- In office
- Eligibility
- Applications are welcome from individuals of all backgrounds including Aboriginal and Torres Strait Islander people. The company promotes an inclusive culture welcoming diversity of gender, sexuality, culture, body abilities, and expressions.
- Resume
- Required to apply
Where you'll work
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Job description
About The Role
Are you enthusiastic about delivering outstanding customer care and interested in starting a career within the banking sector? We are looking for a Customer Service Officer to serve as the initial point of contact at our Midland branch, providing exceptional service to our customers. Your role will involve processing transactions, guiding customers on digital banking tools, and conducting need-based discussions to identify banking and lending opportunities.
Candidate Profile
Ideal applicants will have excellent communication and relationship management abilities, a cooperative team spirit, and a proactive mindset focused on exceeding customer expectations. While prior banking experience is welcome, it is not mandatory. A genuine interest or passion for banking is essential.
About BOQ Group
BOQ Group comprises several challenger financial brands including Bank of Queensland, ME Bank, Virgin Money Australia, and BOQ Specialist, all sharing a mission to foster community trust, unlock employee potential, and impact communities positively. The Group embraces diversity and inclusion, ensuring the workforce reflects the communities served. In 2023, BOQ Group launched an innovative Reconciliation Plan promoting inclusivity.
Employee Benefits
- Flexible working arrangements to help balance personal and professional life.
- Discounted rates on a broad range of financial products across the Group.
- Salary packaging options to maximize take-home pay.
- Paid parental leave with no minimum service requirement.
- Options to purchase additional annual leave.
- Discounted private health insurance plans.
- Access to an Employee Assistance Program offering confidential support.
- Participation in employee network groups for First Nations Reconciliation, LGBTQIA+, Multicultural, Gender diversity, Early Careers, and accessibility.
- Membership in Pride in Diversity and active involvement in the Australian Workplace Equality Index.
Diversity and Inclusion
BOQ Group values diversity and inclusiveness and encourages applications from Aboriginal and Torres Strait Islander people. The company supports all backgrounds, expressions, sexualities, cultures, abilities, and identities, with provisions for reasonable accommodations in the recruitment process.
Additional Information
Employment is contingent upon successful background screening aligning with legislation on Anti-Money Laundering and Counter Terrorism Financing, encompassing identity verification, reference, criminal and immigration checks, among others. Agency applications will not be considered.