Customer Service Executive

Job Overview

The role involves managing customer interactions primarily via phone to address queries, resolve issues, and provide detailed information on products and company policies.

Key Responsibilities

• Handle customer inquiries through telephone communication.
• Diagnose and resolve customer complaints and technical problems efficiently.
• Maintain accurate and up-to-date records of all customer conversations and account changes within the company's database systems.
• Provide thorough and precise information regarding company products, services, and regulations.

Required Skills and Qualifications

• Strong verbal and written communication skills including effective listening.
• Ability to show empathy, patience, and understanding when interacting with dissatisfied customers.
• Strong analytical and problem-solving skills to quickly devise practical resolutions.
• Comfort and familiarity with computer usage, CRM platforms, and helpdesk software.
• Minimum educational qualification of a high school diploma or equivalent.
• Applicants with no previous experience (freshers) are encouraged to apply.

Additional Information

Interested candidates can reach out via phone to Omar at 9820061112 or email at shaikhomar635@gmail.com.