Customer Service Assistant - Ballinrobe

Role Overview

This role involves delivering exceptional customer service in a retail environment at our Ballinrobe location. You will support the Shop Manager and team in daily store operations, ensuring high standards and a friendly atmosphere. Your duties include handling customer bets accurately, managing cash procedures, opening and closing the shop, and occasionally overseeing the store operations.

Key Responsibilities

• Assist management with daily shop operations and smooth running.
• Take charge during absence of Shop and Assistant Manager, including opening/closing, team guidance, and cash handling.
• Maintain excellent customer service by being friendly, helpful, and well-informed.
• Process customer bets through various channels accurately and efficiently using betting terminals and EPOS systems.
• Serve as a Brand Ambassador by promoting multi-channel and digital offerings.
• Work effectively under pressure, constantly seeking self and shop improvements.
• Maintain high shop presentation and cleanliness standards throughout shifts.
• Ensure compliance with all safety, operational, and social responsibility procedures.
• Collaborate well within the team environment and uphold company values.
• Introduce customers to a range of in-shop and online products.

Skills and Experience Required

• Strong customer service orientation with integrity and reliability.
• Flexible availability to cover a seven-day operation.
• Ability to adapt to a dynamic retail environment.
• Attention to detail and solid numeracy skills.
• Outgoing personality comfortable working independently and in teams.
• Interest in sports and confidence in engaging customers to build rapport.
• Motivated to grow and develop within the company.
• Excellent communication abilities and creativity in problem-solving.
• Organized, dependable, and trustworthy, especially with cash handling.

Desirable Qualifications

• Previous retail or industry experience is advantageous but not required as training is provided.

Additional Information

BoyleSports is committed to equal opportunities and encourages applications from all qualified candidates.