Customer Field Technician I - Townsville

Overview

We are seeking individuals located in Townsville who enjoy practical, hands-on work and are eager to learn new skills. Candidates from trades, technical backgrounds, or any roles involving manual skills are encouraged to apply. Experience in plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing, or similar fields is highly valued. Commitment to safety, adherence to procedures, and care for teammates and customers form the foundation of this role.

Role Details

As a Customer Field Technician based in Townsville, you will independently perform a range of tasks involving various telecommunications technologies. This includes installations, repairs, maintenance, and providing support to residential or business customers. Daily activities may involve installing copper or fibre optic cabling, setting up customer devices, troubleshooting faults, and ensuring customers are well-informed and supported throughout the process.

Work hours typically fall between 7:00 AM and 7:00 PM with flexibility as needed. Comprehensive training, all necessary tools, and continual support will be provided to ensure your success in this position.

Safety is paramount in all aspects of the job, including equipment handling, working at customer premises, and technical operations. You will be expected to consistently apply safe working practices and comply with company safety standards.

About the Employer

The employer is committed to building Australia's digital future by connecting homes and businesses with a national telecommunications network. Their pioneering approach enhances digital capabilities across the country and opens new opportunities for individuals and communities.

Candidate Profile

Previous telecommunications experience is not necessary as full training will be given. Ideal candidates are those who enjoy hands-on problem-solving and communicating with customers. Candidates may come from trades, technical roles, or customer service positions. Fields such as plumbing, carpentry, electrical, laboring, construction, mechanical work, hospitality, and manufacturing are especially relevant.

Success in this role requires the ability to work independently, manage your workload effectively, and take pride in delivering quality outcomes. A strong dedication to safety, excellent communication skills, and possession of a current and clean driver's license are mandatory.