Customer Care Representative

Overview

Connected MedTech is hiring a Customer Care Administrator to join its specialist veterinary-focused business in Gormanston, Co. Meath. This full-time, office-based role includes occasional field exposure alongside colleagues and offers the chance to support customers who depend on diagnostic technology used in animal care.

You’ll be part of a compact, experienced team and will own customer relationships while acting as a main point of contact from the very beginning. The position suits someone who enjoys working with people, keeping processes organised, and contributing to a role that has a real impact in the veterinary sector.

Working arrangement

Location: Gormanston, Co. Meath. Work is primarily in person at the office, with around 10–15% of time spent in the field accompanying sales and service colleagues.

Hours: Full-time, office-based.

Key responsibilities

• Handle customer queries on a daily basis by phone and email.
• Develop and maintain strong working relationships with veterinary customers over the long term.
• Coordinate service and repair activity with the technical support team.
• Support sales activity by raising opportunities and orders in SAP.
• Oversee service contracts, with a particular focus on endoscopy.
• Work closely with teams across finance, marketing, and operations.
• Maintain accurate and current records across internal systems.

What the employer is looking for

• Previous customer service experience, preferably in a technical or product-led environment.
• Background supporting sales teams or working closely with them.
• Strong organisational skills and a careful approach to detail.
• Clear and confident communication skills, both written and spoken.
• Experience in veterinary settings is helpful but not essential.

Perks and benefits

• Company profit share scheme.
• Private healthcare.
• Life assurance.

Additional information

This role involves being a link between customers, service engineers, sales, and internal departments. It is well suited to someone who wants a varied customer-facing position in a specialist business and is comfortable balancing relationship management, administration, and coordination tasks.

Work location: In person.