Customer Care Executive

About NoBroker

NoBroker is a pioneering company in the proptech sector, delivering comprehensive real estate services that fulfill the entire property-related needs of customers. It stands out as India's first proptech unicorn with a valuation exceeding $1 billion. Headquartered in Bengaluru, NoBroker operates in several major cities including Mumbai, Delhi, Pune, Chennai, and Hyderabad, uniquely eliminating brokerage fees by connecting property owners directly with tenants and buyers.

Role Overview

The role involves serving as a Relationship Manager Executive within the Servicing department, focused on managing paid customers and fostering long-term trust and engagement. This full-time position is based in Kaikondrahalli, Bengaluru.

Key Responsibilities

• Develop and maintain strong relationships with paying customers to ensure sustained engagement and customer satisfaction.
• Identify customer requirements and facilitate the process of finding suitable tenants or properties through customized solutions.
• Handle incoming and outgoing calls effectively, conduct negotiations with leads, and provide consistent updates regarding account status.
• Utilize internal platforms and comply with company procedures to deliver high-quality service efficiently.
• Exceed expectations in customer service to ensure exceptional client experiences.

Qualifications and Skills

• Educational Qualification: Graduates or Higher Secondary Certificate (HSC) holders.
• Strong verbal and written communication skills with excellent interpersonal abilities.
• Capable of numerical analysis and decision-making.
• Mandatory proficiency in English and Hindi; knowledge of Kannada, Tamil, or Marathi is advantageous.
• Technical competency in MS Office applications such as Excel and Word.

Work Schedule

The position requires flexibility for day shifts lasting 9 hours scheduled between 8 AM and 10 PM, working six days per week with one weekday off.

Compensation and Benefits

• Annual salary range from INR 250,000 to 350,000.
• Company-covered health insurance up to INR 100,000 per annum.
• Provided daily lunch and snacks at the workplace.
• Opportunities for promotions every 6 months, with quarterly advancements for exemplary performers.
• Monthly awards recognizing top-performing employees.
• Clear career growth path enabling progression to Assistant Manager roles within approximately two years.
• Frequent team-building events including parties and an annual company outing.
• Employee referral program offering incentives for introducing new talent.