Customer Assistant

Overview

Lidl Ireland aims to deliver an outstanding shopping experience at all levels, from corporate offices to store floors. The role of Customer Assistant is ideal for those energetic and passionate about learning daily, committed to providing exceptional service. This is a full-time, onsite position based in Castlerea, County Longford, Ireland, offering a weekly earning potential starting at €460+ on a standard 30-hour contract.

Daily Schedule

Shift patterns include:

• Morning shift: Starting at 5 or 6 am, responsibilities include stocking award-winning products and preparing bakery items to ensure readiness by store opening.
• Middle shift: Commencing mid-morning or early afternoon, tasks focus on maintaining cleanliness, product presentation, inventory freshness, assisting customers, and managing checkout queues.
• Late shift: Beginning in the afternoon, duties involve customer service at checkouts, replenishment of missing stock, and preparing the store for the next business day.

Key Responsibilities

• Engage customers with a friendly, polite, and helpful attitude.
• Adhere to stock loss control procedures across store areas.
• Maintain cleanliness and hygiene standards both inside and outside the store.
• Follow product freshness and stock rotation guidelines.
• Manage waste disposal appropriately.
• Support stock-taking and inventory count processes.

Candidate Profile

• Positive, proactive mindset with strong customer service skills.
• Willingness to exceed customer expectations.
• Dependability and responsibility.
• Ability to thrive in a fast-paced, dynamic work environment.
• Strong team collaboration skills.
• Previous experience in customer-facing roles is an advantage but not mandatory if attitude and enthusiasm are exemplary.

Compensation and Benefits

Lidl offers a transparent pay structure with guaranteed equal pay across roles, including:

• Hourly rate starting at €15.40, increasing up to €17.90 after 3 years.
• Increased rates for unsocial hours, overtime, Sundays, and public holidays.
• 20 days of annual leave (pro-rated).
• Company pension scheme.
• Career growth opportunities with a Leadership Academy for high performers.
• Discounts on Circle K and Private Health Insurance.
• Access to Bike to Work Scheme.
• Mobile and broadband savings via the Three network.
• Benefits including maternity/paternity leave top-ups, marriage leave, and an Employee Assistance Programme.

Hourly Wage Breakdown

• Year 1: €15.40 base; €19.25 unsocial; €23.10 overtime/Sundays; €30.80 bank holiday
• Year 2: €16.20 base; €20.25 unsocial; €24.30 overtime/Sundays; €32.40 bank holiday
• Year 3: €16.90 base; €21.13 unsocial; €25.35 overtime/Sundays; €33.80 bank holiday
• Year 4: €17.90 base; €22.38 unsocial; €26.85 overtime/Sundays; €35.80 bank holiday

Additional Information

Applicants must be at least 18 years old due to alcohol sales requirements. Lidl is an equal opportunity employer committed to ensuring accessibility for all candidates, valuing diversity regardless of gender, age, race, religion, disability, or other personal characteristics. Reasonable accommodations will be provided during recruitment and selection processes as needed.