Crew Planning & Scheduling Coordinator

Role Overview

The Crew Planning & Scheduling Coordinator is responsible for overseeing the daily functions of the Roster Helpdesk, ensuring efficient handling of crew scheduling issues and maintaining compliance with regulatory and company standards.

Key Responsibilities

• Oversee daily Roster Helpdesk activities by tracking incoming requests, logging issues, and delegating tickets to the relevant teams or individuals.
• Guarantee all helpdesk tickets are resolved and closed within a 24-hour time frame, in accordance with internal service agreements.
• Actively monitor outstanding tickets and escalate complex or urgent matters to the management team.
• Assist Crew Scheduling and Crew Control departments as needed to support operations.
• Implement decisions following company protocols, including internal work instructions, CATS, CARS, and the Operations Manual.
• Coordinate with stakeholders to ensure smooth management during operational irregularities.
• Generate and submit detailed daily, monthly, and yearly reports regarding ticket resolution, helpdesk performance, and operational issues.
• Keep precise records of all roster adjustments originating from other departments for auditing and compliance purposes.
• Analyze and visualize operational data through graphs and dashboards for comprehensive reporting.
• Complete all daily system checks and process verifications promptly to ensure operational readiness.
• Monitor crew adherence to rest periods, duty limits, and flight times as mandated by regulations and company policies.
• Perform additional duties assigned by management to enhance crew planning and scheduling effectiveness.

Qualifications & Experience

• Completion of Grade 12 or an equivalent qualification is essential.
• A diploma or degree in Logistics, Operations Management, or a related field is advantageous.
• At least three years of experience in Crew Scheduling or Training Planning is required.
• Sound knowledge of CATS, CARS, and SACAA Regulations.
• Proficiency in Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.
• Strong capabilities in report writing and data analysis.
• Excellent verbal communication and telephone etiquette skills.
• Availability and willingness to work beyond normal hours when necessary.

Personal Attributes

• Demonstrates professionalism and integrity.
• Solution-oriented mindset with meticulous attention to detail.
• Ability to perform effectively under pressure.
• Team player who adapts readily and exhibits assertiveness.
• Reliable, honest, and exercises sound judgment.
• Consistently punctual and reliable in timekeeping.

Additional Information

• Applications sent via email will not be considered.
• Preference is given to candidates from under-represented designated groups.
• If no feedback is received within two weeks of the closing date, consider the application unsuccessful.

Company Rights

• FlySafair reserves the right not to proceed with this recruitment process.
• The company may appoint candidates based on operational needs.

Important Dates

Application deadline: 25 June 2026