Creative Operations Manager

About the Company

The company works across entertainment, competition, and culture, creating products in social casino gaming, prediction markets, and digital card collectibles. Because the portfolio moves quickly, the team needs someone who can manage high-volume creative work in a fast-paced, high-stakes environment.

Role Overview

The Creative Operations Manager will act as the central coordinator between creative strategy and precise execution across the product portfolio. This is an operations-focused position rather than a design role. The person in this role will build the systems, workflows, and operating cadence that keep creative production moving efficiently at scale.

You will oversee the operational framework supporting creative output across paid media, organic social, CRM, video and streaming, and creator content programs. The role spans multiple product lines, so the processes you build must work across different audiences, brand voices, and regulatory settings. This position reports to the Vice President, Marketing and begins as an individual contributor role, with room to expand as the business grows.

Key Responsibilities

You will own the infrastructure that supports creative production from intake through delivery. That includes briefing flows, project tracking, asset handling, review and approval steps, and handoff pipelines designed to preserve both speed and quality.

You will coordinate creative production across paid media channels such as Meta, TikTok, X, Snap, display, OOH, direct mail, online video, and CTV; manage always-on and reactive organic social programs; support CRM creative for email, push, and lifecycle campaigns; coordinate branded and product-integrated streaming content; manage creator and influencer briefing and review processes; and assist Product Design with integrated experience requests.

You will also monitor internal and external creative capacity, identify bottlenecks early, and help build staffing plans and agency/freelancer rosters as demand increases.

Another major part of the job is improving how work gets done. You will document processes thoroughly, run retrospectives, identify recurring issues, and refine systems so problems are solved at the root instead of repeatedly resurfacing.

You will select, configure, and drive adoption of creative operations tools and related AI/automation systems across media management, design, and operations. You will also establish naming conventions, folder structures, and asset library standards that can scale across brands.

In addition, you will serve as the operational contact for internal brand and channel teams, outside agencies, and production vendors, while managing timelines, deliverables, specifications, and revision rounds across multiple parallel workstreams.

You will work with legal, compliance, and brand stakeholders to make sure creative review processes account for the regulatory requirements tied to social casino, prediction markets, and collectibles, without slowing approvals unnecessarily.

You will also help define naming conventions, taxonomies, and structured data practices that support campaign organization, workflow clarity, strategic insight, and performance optimization.

Requirements

We are looking for someone with 6 to 9 years of experience in creative operations, production management, or marketing operations, ideally in a multi-brand or multi-product environment.

You should have a history of building creative operations systems from the ground up or substantially improving existing ones.

Experience managing creative production across paid media channels, especially social, video, and display, is required; exposure to OOH and direct mail is a plus.

You should understand creator and influencer content workflows and the operational details that come with them.

Background in gaming, entertainment, fintech, or consumer technology is strongly preferred, and direct experience in regulated industries such as gaming or financial products is especially valuable.

The role also calls for strong project management instincts, excellent written communication, comfort working in ambiguity, technical fluency with creative operations tools, and the ability to manage several brands with different voices and compliance needs at once.

Success Profile

Success in the first year means the team has a documented and adopted intake and briefing process within the first 90 days, fewer last-minute escalations and shorter revision cycles by the end of Q2, a capacity model that shows at least four weeks of visibility across active workstreams, and cross-functional partners consistently seeing creative operations as a dependable partner rather than a bottleneck. It also includes stronger quality assurance across Creative/Design, Product, and Marketing programs that improves creative output and performance.

Additional Information

The company is an equal opportunity employer and is committed to building a team that reflects the diversity of the players and communities it serves.