Concierge Receptionist - Full Time Remote Position

About the Role

Join Sollis Health as a Concierge Receptionist, where you serve as the initial welcoming contact for members and patients seeking medical support. This remote, full-time position operates Monday through Friday from 10:00 am to 6:00 pm EST. The role involves providing a warm, personalized service experience by assisting with appointment scheduling and managing communications efficiently.

The opportunity is available to candidates residing in California, Colorado, Connecticut, Florida, Illinois, Louisiana, Maryland, Nevada, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.

Key Responsibilities

• Promptly respond to incoming patient calls, texts, portal messages, and emails, meeting department response goals and service-level agreements.
• Utilize Sollis’ task management platform, Navigator, to handle tasks efficiently and thoroughly.
• Be familiar with localized clinic information, including business hours and on-site services, to guide members accurately and direct inquiries to the appropriate teams.
• Schedule appointments aligning with patients’ preferences and company policies.
• Stay informed about Sollis’ current offers, marketing campaigns, and service updates to enhance member interactions.
• Function as a liaison between various departments such as Care Navigation, Operations, Medical, Revenue, and Billing.
• Collect and input demographic and appointment data into CRM and EHR systems during patient screenings.
• Maintain professionalism and positivity in all member interactions.
• Adhere strictly to policies and procedures to ensure a consistent, high-quality patient experience.
• Perform related duties as needed to support team objectives.

Qualifications and Experience

• Minimum educational attainment of a high school diploma or equivalent.
• Between one to three years of experience in customer service, hospitality, medical office, concierge roles, or similar fields.
• Strong experience handling customer phone communications within an administrative context.
• Proficiency with databases and various information systems.

Essential Skills

• Outstanding organizational capabilities and interpersonal communication.
• Ability to implement and improve office workflows and standard procedures effectively.
• High attention to detail and thoroughness in task execution.
• Strong interpersonal, cross-functional communication, and teamwork skills.
• Capability to work autonomously with sound judgment.

Compensation

The hourly pay rate ranges from $20 to $30, applicable in New York and California. Compensation varies depending on multiple factors including location, professional experience, and education. Other localities may have different pay rates.

About Sollis Health

Sollis Health is a pioneering medical membership service available 24/7, 365 days a year. Our concierge approach ensures members have seamless access to emergency-trained medical teams, expedited specialist appointments, on-site labs and imaging, and comprehensive care navigation. Serving locations such as Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis Health delivers expert, immediate care tailored to members’ schedules and needs.