Concession Manager

About Molton Brown

Established in London in 1971, Molton Brown is recognized for its distinctively British style and is a prominent part of Kao's global cosmetics portfolio. Originating from small-scale artisanal roots, it has expanded into an international fragrance brand present in luxury department stores, global retail locations, travel retail, prestigious hotels, and online platforms. Molton Brown produces signature fragrances, bath and shower products, and home and hand care luxuries, with a strong commitment to craftsmanship, authenticity, and providing exceptional quality experiences.

Role Overview

We seek a motivated and experienced Concession Manager with at least one year working in or managing a premium retail or fragrance concession. This role will be based at Fenwick's Canterbury, where you will lead your team to achieve continued success by delivering outstanding customer experiences, driving sales, and managing operational standards.

Key Responsibilities

• Lead your team by example to deliver an engaging and immersive customer journey, connecting with both new and loyal customers.
• Coach and develop Sales Consultants to think commercially and collaboratively, fostering a high-performing team culture focused on exceeding sales targets.
• Manage sales performance and key performance indicators (KPIs), utilizing data insights to control costs and enhance Molton Brown’s presence in the retail market.
• Create and execute brand activation events to maximize sales opportunities and increase customer engagement.
• Maintain high retail and operational standards to ensure the concession is always impeccable and reflects brand aspirations.

Employee Benefits

• Competitive salary of £29,000 plus quarterly bonuses based on store target achievement.
• 50% discount on Molton Brown products for staff.
• 25 days annual leave plus bank holidays, plus your birthday off.
• Quarterly allowance of five free products to deepen product knowledge.
• Private healthcare and wellbeing support.
• Participation in pension scheme, travel loans, and cycle-to-work initiatives.
• Learning opportunities, including qualifications and career development pathways.
• Supportive culture emphasizing employee voice, growth, and inclusivity.
• Two extra paid summer days off between June and August 2026.

Company Culture and Values

Molton Brown is part of Kao, a company founded in Japan in 1887. Kao values diversity, teamwork, mutual respect, and a collaborative and inclusive working environment. Employee wellbeing is prioritized through supportive initiatives such as mental health first aiders, charity committees, and diversity and inclusion communities. The company fosters entrepreneurial thinking, innovation, and a culture where every team member’s contributions are valued.