Collection Executive / Officer

Role Overview

This role entails visiting customers and clients to facilitate payment collections and follow-ups, ensuring timely receipt of outstanding payments and service charges while maintaining detailed records and reports.

Key Responsibilities

• Conduct customer visits to collect payments and perform follow-up communication.
• Ensure prompt recovery of outstanding balances and fees.
• Keep daily logs of collections and furnish reports to management.
• Collaborate with accounting and operations teams regarding payment updates.
• Develop and maintain positive rapport with customers.
• Regularly update collection status within the organization's tracking system.
• Manage documentation and issue receipts with accuracy.

Candidate Requirements

• Between zero to three years of experience in collections, field sales, recovery, or customer service roles.
• Fresh candidates with strong communication abilities are welcome to apply.
• Possession of a valid driving license with readiness to undertake local travel.
• Effective communication and negotiation capabilities.
• Professional customer interaction skills.
• Basic familiarity with mobile applications.
• Strong skills in follow-up and maintaining client relationships.
• Self-driven and goal-oriented work attitude.
• Competent to work autonomously in the field environment.