Chief Operating Officer

Company Overview

Ava Labs-SHI is a forward-looking organization that creates scalable, efficient, and secure technology solutions for today’s digital businesses. The team works with a strong focus on operational excellence, using data to guide decisions and continually improving how products and services are delivered. Collaboration happens remotely through modern tools and workflows in a fast-moving environment where ownership and strategic thinking are highly valued. The company promotes accountability, open communication, continuous learning, and a workplace culture that welcomes and respects diverse viewpoints.

Role Overview

The Chief Operating Officer will lead core business operations in a full-time remote capacity, ensuring the organization runs efficiently and performs at a high level. This role is responsible for shaping and implementing operating plans that support long-term business objectives, coordinating across functions, and keeping key initiatives on track. The COO will work closely with the executive team on strategic planning, risk management, and resource allocation, while building a strong culture of transparency, accountability, and disciplined execution. The position also includes supporting leaders, improving internal communication, and making sure operations scale sustainably as the business grows.

Key Responsibilities

• Define and execute operational plans that align with the company’s long-term goals.
• Oversee everyday business operations and ensure teams deliver efficiently and consistently.
• Track operating performance through metrics and data, then use findings to improve results.
• Streamline processes to increase quality, speed, scalability, and overall effectiveness.
• Manage budgets, monitor financial performance, and support responsible cost control.
• Partner with executive leadership on strategy, planning, risk mitigation, and resource use.
• Guide cross-functional teams to keep major initiatives moving and aligned.
• Coach and mentor senior leaders to strengthen execution and leadership capability.
• Improve communication across teams and promote a culture of ownership and transparency.
• Lead ongoing operational improvements that support sustainable growth.

Qualifications

• Strong background in business planning and strategic leadership, with the ability to set priorities and connect initiatives to organizational goals.
• Experience in operations management, including designing and refining processes for efficiency and scale.
• Solid analytical ability to evaluate data, measure performance, and support informed decisions.
• Knowledge of finance and budgeting, including cost oversight and financial planning.
• Proven experience in a senior operations or executive leadership position, preferably in a fast-growing or technology-focused environment.
• Excellent leadership, communication, and stakeholder management skills, especially in remote, cross-functional settings.
• Demonstrated success in operational change, transformation, and continuous process improvement.
• Bachelor’s degree in Business, Finance, Management, or a related discipline; an advanced degree or equivalent executive experience is an advantage.
• Comfort working with remote collaboration tools and across different time zones and distributed teams.

Additional Information

This is a remote position based in the United States. The role is full-time. The organization is committed to an inclusive and equitable workplace where diverse perspectives are encouraged and respected.