Call Center Agent - Banking

About the Role

ECCO Gulf Majorel Qatar is seeking enthusiastic and customer-oriented individuals to join as Call Center Representatives specializing in banking services. This position in Doha, Qatar, offers a rewarding opportunity for both experienced candidates and those starting their careers in the banking sector.

Key Responsibilities

• Manage inbound and outbound calls addressing banking-related queries and services.
• Deliver precise information and effective solutions to customers.
• Update and maintain customer account records diligently.
• Handle and resolve customer complaints promptly and professionally.
• Work collaboratively with colleagues to enhance customer service quality.
• Follow all organizational policies and procedures strictly.

Candidate Profile

• Previous experience in call center or customer service roles, preferably within banking.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities with keen attention to detail.
• Ability to remain calm and efficient under pressure.
• Proficient in using computers and relevant software applications.
• Fluent in English; Arabic language skills are an additional advantage.

Benefits and Offerings

• Competitive remuneration with incentives tied to performance.
• Comprehensive medical insurance coverage.
• Entitlement to paid leave and public holidays.
• Ongoing training programs and avenues for professional growth.
• Encouraging team environment fostering collaboration.
• Access to employee health and wellness initiatives.