Business Analyst I

Job Overview

The Business Analyst I role supports LERETA's Tax and Flood operations across the nation by providing thorough operational and analytical assistance. This position demands a motivated, detail-oriented individual with the professional skills to engage regularly with multiple internal stakeholders. Collaboration occurs across departments including Operations, Technology, Finance, Accounting, Risk & Compliance, Sales, Account Management, as well as external partners such as Third Party Service Providers and Customers to achieve operational excellence.

Key Responsibilities

• Identify agency and third-party fees that may be eligible for customer chargebacks.
• Systematically gather and organize fee details to enable verification of chargeback eligibility and support invoicing processes.
• Manage and structure customer servicing agreements to ensure accurate eligibility determination of chargebacks based on agency fee types.
• Implement reconciliation and control mechanisms that verify processing accuracy.
• Provide analytical support for business initiatives including financial and operational analysis, staffing and capacity modeling, business justification, cost-benefit assessments, forecasts, and general reporting.
• Analyze major projects and system improvements, delivering recommendations to executive decision makers.
• Lead business process improvements by assessing needs, investigating and documenting current processes, designing and socializing target processes, and identifying inefficiencies or control gaps using methodologies such as Lean and Six Sigma.
• Coordinate and guide quality assurance testing of technology systems and project functions as needed.
• Perform additional duties aligned with departmental requirements.

Core Competencies

• Recognition and identification of third-party fees eligible for chargebacks.
• Detail-oriented data management for fee validation and invoicing support.
• Accurate handling of service agreement details linked to fee eligibility.
• Establish and maintain reconciliation and control processes ensuring accuracy.

Qualifications

• Proficient with Microsoft Office suite including Word, Excel, Visio, PowerPoint, Outlook, and Access.
• Associate's Degree or equivalent in Business Administration, Finance, Operations Management, Computer Information Systems, or a related discipline.
• Minimum of 2 years of relevant experience.

Preferred Qualifications

• Bachelor’s or Associate’s Degree in Business Administration, Finance, Operations Management, Computer Information Systems, or related area.
• Experience in the Financial Services sector is advantageous.

Compensation

The position offers a salary range between $54,678 and $60,000 annually.