Billing & Payments Implementation Consultant

About ECP

ECP offers a leading SaaS platform designed to support senior living communities in enhancing resident care. Serving over 8,000 communities, the company is focused on expanding its customer base and product portfolio to better meet client needs. Senior living remains largely untapped for software penetration, making ECP a rapidly growing player in this space. With recent equity funding, the company is investing heavily in advancing its product, technology, and marketing efforts. Its goal is to provide superior software solutions that elevate seniors' quality of life and boost operational, clinical, business, and compliance performance for customers.

Role Overview

The Billing product at ECP is new and requires special attention to varied customer workflows and requirements, especially around reconciliation and journal entry setups. This position involves operating under uncertain conditions to deliver tailored solutions, then identifying commonalities to develop standardized processes and documentation for the team.

As the main contact for customers' finance teams, the consultant translates implementation challenges into actionable product improvements. The role is pivotal for shaping future Billing implementations and overall product success, reporting directly to the VP of Growth and collaborating closely with Product, Customer Success, Sales, and executive leadership.

Key Responsibilities

• Manage end-to-end Billing and Payments implementation projects, collecting customer needs, advising on financial procedures, configuring the system, and acting as the financial operations expert through launch, including journal entries, reporting, and reconciliation.
• Lead comprehensive accounting system integrations with clients by defining data workflows, configuration specs, and impacts on financial reporting.
• Identify and proactively address billing-related risks or issues that might affect revenue accuracy, financial statements, or client trust; escalate critical problems with detailed financial analysis and proposed resolutions.
• Build and maintain strong partnerships with Finance, Accounting, and Operations stakeholders, ensuring thorough understanding and adoption of the Billing product to support clients' financial and operational objectives through various communication channels and occasional onsite visits.
• Support pre-sales activities as a Billing subject matter expert during demos and customer discovery to ensure product fit and uncover implementation gaps.
• Collaborate with Product and Engineering teams to communicate functional limitations, edge cases, and scalability challenges observed in deployments, suggesting actionable solutions beyond issue reporting.
• Continuously improve implementation processes by analyzing outcomes, identifying patterns, standardizing best practices, and maintaining up-to-date documentation and project records to allow team scalability and knowledge transfer.

Qualifications

• Minimum of 3 years combined experience in accounting, finance, billing, accounts receivable, financial operations, software implementation, customer success, or related roles.
• Proven track record working directly with customers on complex billing, payment platforms, ERP, or financial software implementations/support.
• Strong analytical skills to interpret accounting and billing data, detect discrepancies, and perform independent troubleshooting across workflows, configurations, and financial reports.
• Solid understanding of accounting fundamentals including debits, credits, journal entries, and reconciliations.
• Excellent project management capabilities encompassing scoping, scheduling, risk assessment, and managing cross-functional dependencies.
• In-depth knowledge of billing and accounting elements such as invoicing, credits, payments, accounts receivable aging, adjustments, and reconciliations.
• Demonstrated ability to thrive in ambiguous environments with evolving processes and requirements.
• Effective collaboration skills working across Product, Engineering, Customer Success, Support, and Operations teams.
• Willingness to travel up to 10% of the time for customer or business needs.
• Bachelor's degree or equivalent professional experience required.

Preferred Experience

• Familiarity with ERP or accounting software (e.g., QuickBooks, Sage Intacct, NetSuite, or equivalents).
• Background in senior living, healthcare, fintech, ERP, or revenue cycle management sectors.