Banking Operations Processor - Credit Administration

Role Overview

This position is for a consultant operations processor supporting credit administration work in a banking environment in Dubai. The role focuses on accurate processing, compliance adherence, customer support, and participation in process improvements and project work.

Operational Processing

• Carry out transactions in full alignment with the CRAD framework and the relevant PFDs/SOPs, maintaining complete accuracy.
• Verify that loan disbursements follow the prescribed controls set out in FRS/EFRS.
• Prepare and review internal and external MIS and reporting outputs with a high degree of correctness.
• Handle transaction preparation and execution with strong diligence, keeping the error rate below 1%.

Operational Compliance

• Resolve audit observations promptly and effectively.
• Follow management-issued updates, including internal circulars, while performing daily work.
• Support CRAD in achieving a satisfactory audit result.
• Maintain ongoing adherence to policies, procedures, and guidelines.
• Comply with circulars, the CRAD framework, and PFD requirements.
• Minimize negative audit findings.

Customer Service

• Meet turnaround times defined in the agreed SLA with business units and respond quickly to queries, complaints, and reporting requests from GCD to avoid operational disruptions.
• Provide business unit responses that are accurate and directly aligned to the questions raised.
• Performance against TAT commitments will be measured through CSAT outcomes.

Initiatives and Projects

• Take an active role in UAT and implementation work for assigned projects.
• Support CRAD portfolio initiatives and process improvement efforts.
• Suggest at least two process improvements that can be adopted by the department to improve quality and efficiency.
• Suggest at least two control improvements aimed at reducing issues identified in QA/INA reviews.
• Help automate reporting and tracking for manual CRAD activities.

Self Development

• Build technical and soft skills through learning and development programs assigned by management, both internal and external.
• Keep up to date with changing processes and procedures, and assess training needs in line with the training schedule in consultation with the supervisor.
• Complete all mandatory training within the required timelines.
• Understand the importance of the assigned tasks through familiarity with the CRAD framework, PFDs, and related operational manuals.
• Continuously develop new techniques and skills to improve performance and work quality.