Back Office Executive - Travel Operations

About the Role

This position involves overseeing and coordinating diverse travel services to deliver smooth and efficient experiences for clients. The Back Office Executive will be integral in managing bookings, liaising with vendors, and ensuring compliance with travel protocols.

Key Responsibilities

• Manage complete travel booking workflows including flights, hotels, transport, and activities.
• Work closely with suppliers and partners to secure competitive pricing and quality services.
• Maintain accurate records in booking systems and ensure compliance with travel regulations.
• Address and resolve operational challenges that occur during travel periods.
• Respond to client queries, provide tailored travel advice, and handle complaints effectively.
• Offer 24/7 support to customers when required.
• Negotiate and maintain contracts with airlines, hotel chains, car rentals, and tour operators.
• Oversee vendor performance to guarantee adherence to service agreements.
• Handle financial operations including invoicing, billing, refunds, cancellations, and ensuring account reconciliations.
• Monitor costs to optimize company profitability.
• Ensure all travel documentation, visas, insurance policies, and related compliance requirements are met.
• Stay informed about travel restrictions and policy changes, processing relevant client documents accordingly.
• Generate operational reports and analyze key metrics to drive efficiency improvements.
• Coordinate with internal departments such as sales and marketing to unify the customer journey.
• Train and mentor junior agents or support staff as necessary.