Back Office Coordinator

Job Overview

We are seeking an empathetic and customer-focused Back Office Coordinator to join our team. This position serves as the main contact point for clients, handling inquiries, solving complaints, and delivering detailed information regarding our products and services. The role emphasizes upholding excellent service quality, boosting customer satisfaction, and nurturing lasting relationships.

Primary Responsibilities

• Provide timely and professional responses to customer queries via phone, email, and live chat.
• Identify, troubleshoot, and resolve customer complaints or technical difficulties, escalating complex cases as needed.
• Maintain thorough knowledge of company offerings, policies, and processes to provide precise information.
• Keep comprehensive records of customer interactions, feedback, and resolutions within the CRM system.
• Collect and share customer feedback with relevant teams to enhance the overall customer experience.
• Proactively seek opportunities to upsell or cross-sell products and work to retain customers at risk of leaving.