Assistant Relationship Manager - Japanese Client Support

About Bank of Singapore

Bank of Singapore is Asia’s Global Private Bank that fosters an open, collaborative, and fair culture. We prioritize the growth of our employees by offering programs that enhance both their professional and personal development. Alongside competitive compensation, we provide diverse non-financial benefits and growth prospects within the extensive OCBC Group’s global network.

Role Overview

This position entails delivering comprehensive administrative and client service assistance to Relationship Managers who manage Private Banking clients, particularly focusing on Japanese clientele.

Key Responsibilities

• Offer administrative and client-focused support to Relationship Managers dedicated to Private Banking services.
• Address client inquiries and directives efficiently, resolving most requests and issues independently.
• Oversee and monitor client account transactions and activities.
• Assist Relationship Managers in offering financial advisory services.
• Maintain and update client information and relevant reports including contact lists, account details, credit reviews, and facility statuses.
• Manage administrative functions such as scheduling appointments, drafting correspondence, coordinating travel plans, arranging meetings and receptions, and preparing presentation materials.
• Collaborate with Product Groups, Operations, and various departments to ensure smooth workflow.
• Comply consistently with internal policies and external regulatory requirements.

Candidate Requirements

• Possess 3 to 5 years of pertinent experience in client servicing, operations, or sales support within financial institutions.
• Hold a Bachelor’s degree or diploma from a reputable institution.
• Have a strong grasp of financial products and services.
• Exhibit excellent interpersonal, communication, and client engagement abilities.
• Detail-oriented with meticulous organizational skills.
• Demonstrate a forward-thinking mindset, eager to innovate and adapt to change.
• Understand team dynamics well and collaborate effectively across various departments.
• Capable of thriving in a fast-paced setting while maintaining empathy, passion, and resilience.
• Preferably hold CACS certification.
• Proficiency in Japanese is mandatory to support the bank’s Japanese clients.