Admin Executive (Pet Hospital)

Overview

This position involves managing the comprehensive administrative functions of a pet hospital to ensure smooth daily operations. The individual will be responsible for reception duties, appointment scheduling, customer interaction, and coordination with veterinary and support teams.

Primary Duties

• Oversee daily administrative tasks for the pet clinic.
• Manage reception, scheduling consultations, vaccinations, surgeries, and follow-ups.
• Respond to phone calls, WhatsApp inquiries, and client questions in a professional manner.
• Maintain accurate records of patients, medical documents, and appointment information.
• Collaborate with veterinarians and support staff regarding daily workflow.
• Handle billing procedures, payment processing, receipts, and basic cash management.
• Track inventory of medicines, consumables, and other necessary clinic supplies.
• Work with suppliers to guarantee timely procurement of materials.
• Ensure the clinic maintains high standards of cleanliness, hygiene, and presentation.
• Address customer complaints ensuring prompt and effective resolution.
• Produce daily reports covering appointments, billing, inventory status, and operational activities.
• Monitor staff attendance and organize duty rosters.
• Support basic human resources and administrative tasks for clinic personnel.
• Enforce adherence to clinic policies and maintain confidentiality of client and pet health information.
• Perform other administrative tasks as assigned by management.