Account Manager - IT Staffing

Overview

We are seeking a proactive Account Manager to oversee critical client accounts within the IT staffing sector, support business expansion, and ensure the seamless fulfillment of staffing demands. The candidate should possess extensive expertise in managing client relationships, growing accounts, stakeholder collaboration, and IT staffing processes.

Key Responsibilities

• Maintain and develop existing client relationships within the IT staffing domain.
• Establish enduring partnerships with hiring managers and principal stakeholders.
• Preference given to candidates experienced with strategic accounts such as Accenture or Infosys.
• Comprehend client recruitment requirements and coordinate effectively with delivery teams for timely closure.
• Spot opportunities to expand accounts through cross-selling and up-selling initiatives.
• Lead regular client governance meetings and perform business assessments.
• Ensure compliance with service level agreements (SLAs) while fostering high client satisfaction.
• Manage contract negotiations, financial terms, and profitability of accounts.
• Address client escalations promptly and implement proactive solutions.
• Collaborate with recruitment teams to guarantee quality candidate submissions and successful onboarding.
• Monitor hiring metrics, revenue streams, and overall account performance.

Required Skills and Experience

• Between 5 to 8 years of experience in IT staffing or IT recruitment fields.
• Minimum of 2 years dedicated to account management or client management.
• Solid knowledge of contract staffing (Contract-to-Hire), permanent recruitment, and staffing operations.
• Superior communication, negotiation, and stakeholder engagement capabilities.
• Experience managing enterprise-level or large-scale client accounts.
• Capacity to thrive in a dynamic environment and juggle multiple tasks simultaneously.

Preferred Qualifications

• Bachelor's degree in any discipline is required.
• A Master of Business Administration (MBA) degree is advantageous.
• Familiarity with Applicant Tracking Systems (ATS), Customer Relationship Management (CRM) tools, and Microsoft Excel.

Compensation and Benefits

• Attractive salary complemented by performance-based incentives.
• Opportunities for career advancement.
• A collaborative and performance-driven workplace culture.
• Chance to engage with prominent enterprise clients.

Eligibility

Applications are open to candidates holding any graduate degree.