Account Manager - DACH Region

About Remote

Remote tackles the modern challenge of helping organizations legally employ and manage global teams efficiently. Our solutions empower companies of all sizes to recruit, pay, and handle international employees with ease. Our team operates asynchronously across six continents (minus Antarctica) in a fully remote culture, driven by core values including innovation, which we integrate through automation and AI in every role.

We value diverse talents and experiences to build a leading HR platform. If you are enthusiastic, motivated, and ambitious, join us to help shape the future of work.

Role Overview

You will oversee the entire sales cycle, focusing on maintaining current account investments, identifying new growth areas, and implementing upselling and cross-selling strategies. This role involves presenting Remote's portfolio to existing clients to create upsell opportunities, fostering lasting customer relationships, and cultivating strategic partnerships. You will devise tailored solutions aligned with small and mid-sized business communication needs, lead retention campaigns, and collaborate with cross-functional teams to ensure client success.

Key Responsibilities

• Achieve and exceed sales quotas by managing complete sales cycles for assigned accounts.
• Identify and pursue upsell, cross-sell, and expansion opportunities within existing customers.
• Deliver presentations showcasing Remote's services to existing clients, generating new revenue streams.
• Manage and nurture customer relationships from sale to closure and ongoing partnership.
• Maintain regular engagement with clients to build strategic alliances.
• Design solutions addressing unique communication demands of small and mid-sized businesses.
• Drive retention initiatives and participate in key events to strengthen client bonds.
• Partner with various teams across the company to support customer success.

Candidate Profile

• Proven experience growing and retaining accounts with demonstrated success in driving expansion bookings and upselling within customer bases.
• Strong capability to establish relationships with diverse stakeholders including decision makers, champions, and executives to foster client success and boost revenue.
• Proactive in communicating with clients to understand needs, develop strategic plans, and gather feedback for continuous improvement.
• Skilled in developing and adapting sales tactics and strategies that consistently grow account revenue.
• Confident in pipeline development, forecasting, and accurate sales reporting.
• Sound understanding of sales processes and an eagerness to master complex product solutions.
• Familiarity with Remote's offerings and the HR industry landscape.
• Several years of relevant experience in account management or SaaS sales preferred.
• Excellent verbal and written English communication skills; business fluency mandatory.
• Self-driven, highly motivated with ambition to close sales and achieve targets.
• Capable of independent work and active team participation.
• Resilient and positive under pressure, with strong business sense and integrity.
• Effective multitasking, prioritization, and time management skills.
• Customer-obsessed with a clear passion for client-facing roles.

Compensation and Benefits

Remote provides a competitive annual salary range from €90,000 to €120,000 EUR based on role, level, location, skills, and experience. We uphold fair and equitable pay and do not endorse low-wage practices. Our compensation is designed respecting geographic differences and global talent acquisition.

Alongside salary, employees receive several benefits:

• Flexible work-from-anywhere policy
• Paid flexible time off
• Asynchronous working hours supporting work-life balance
• 16 weeks paid parental leave
• Access to mental health support services
• Stock options
• Learning and development budgets
• Home office budget and IT equipment
• Local event and co-working space budgets

Work Culture and Schedule

Our asynchronous work model empowers employees to structure their schedules around personal lives without strict meeting times. We encourage ownership and proactive problem-solving, promoting a healthy balance of personal and professional priorities.

Application Process

• Recruiter interview
• Manager interview
• Team member interview (without managers)
• Bar Raiser interview
• Employment verification check

Equal Opportunity and Inclusion

We encourage applications from all ethnicities, genders, sexual orientations, ages, abilities, and underrepresented groups. We prioritize belonging and provide accommodations during hiring and employment. Candidates may optionally share pronouns and demographic information to support our commitment to diversity and inclusion.

Use of AI

Remote values AI tools as assistants but emphasizes human creativity and authenticity in work.