Academic Support Advisor

About the Role

SBTL International operates as the Indian back office for the School of Business and Technology London, a flourishing institution providing over 120 courses to more than 3800 active students. They are seeking a qualified Academic Support Advisor to handle academic operations and address student inquiries to foster a supportive learning environment.

Key Responsibilities

• Respond to student questions and resolve issues via multiple communication channels including email, support requests, chats, and discussions.
• Provide assistance to students in clarifying doubts while preparing assignments and present feasible solutions.
• Conduct virtual orientation sessions for newly enrolled students to familiarize them with course details and requirements.
• Monitor students' course progress and proactively address concerns regarding course delivery.
• Ensure prompt email responses and effective handling of support calls.
• Collaborate with departments including admissions, transfers, IT, and membership to resolve student-related matters.
• Deliver excellent customer service to maintain student satisfaction.
• Verify the availability of learning resources on the LMS portal.
• Support students throughout their programs, ensuring timely assignment submissions.
• Oversee timely completion of assessments, internal and external verifications, and correctly requesting certificates.
• Attend to Education Quality Assurance audits and manage related documentation.
• Meet service level agreements and provide regular updates to managerial staff.
• Perform any other duties assigned as necessary.

Qualifications and Requirements

• Possession of an MBA degree is mandatory.
• Fluency in the English language is essential.
• Technologically proficient and adept at learning new platforms and strategies.
• Exhibit confidence, proactivity, and critical thinking capabilities.
• Ability to serve as an effective liaison between various stakeholders.
• Forward-thinking mindset with comprehensive knowledge of major social media platforms.
• Applicants lacking these qualifications are advised not to apply.

Additional Details

• Work location is onsite in Kozhikode, Kerala, with reliable commuting or relocation plans expected.
• Preferred educational qualification: Master's degree.
• Preferred work experience includes at least 3 years in Academic Support.
• English proficiency and availability for both day and night shifts are favored.
• Employee benefits include reimbursement for cell phone and internet expenses as well as leave encashment.