Academic Counsellor

About Vistara Solutions

Vistara Solutions is a global education consultancy dedicated to supporting students in achieving their international study goals by delivering expert advice, professionalism, and outstanding customer service.

Position Overview

The Academic Counsellor acts as the primary liaison for prospective students, assisting them throughout their overseas education process, from initial inquiry to university admission confirmation. This role demands strong interpersonal skills, meticulous attention to detail, and the ability to handle multiple student cases simultaneously while maintaining high-quality service.

Key Duties

• Provide guidance to prospective students by recommending appropriate study locations, universities, and academic programmes in cooperation with Vistara Solutions.
• Develop trust with students and their parents through professional, timely, and effective communication.
• Promptly follow up on inquiries and convert qualified leads into registered students.
• Manage several student applications ensuring they comply with admission criteria and are handled accurately.
• Review student application materials to confirm they meet institutional requirements.
• Prepare candidates for interview processes, including credibility and admission interviews if necessary.
• Maintain detailed and accurate records within Microsoft 365 and internal databases.
• Generate reports and provide updates on the progress of student applications regularly.
• Document operational procedures and support continuous improvement initiatives as needed.
• Strive to meet targeted student enrollment and service standards.

Candidate Profile

• Excellent oral and written communication abilities.
• Confidence in engaging with students, parents, and educational professionals.
• Proficient in Microsoft 365 applications such as Word, Excel, Outlook, and PowerPoint.
• Strong organizational and time-management capabilities.
• High accuracy and attention to detail in handling tasks.
• Adept at prioritizing competing demands in a dynamic work environment.
• Professional ethics, responsibility, and accountability.
• Emotional intelligence and wise decision-making skills.
• Motivated to learn and develop continuously.
• Effective at customer relations and problem resolution.

Preferred Experience

• Background in international education or study abroad advising.
• Experience in student recruitment or admissions processing.
• Roles in customer success or relationship management.
• Sales or business development experience.
• Consulting in education.
• Assistance with visas or immigration services.

Compensation and Benefits

• Competitive remuneration coupled with performance-related incentives.
• Extensive training programs and ongoing professional growth opportunities.
• Prospects for advancement within an expanding company.
• A teamwork-focused setting that encourages learning, initiative, and excellence.