Vice President, Professional Services

Company Overview

Quest Software provides foundational enterprise AI solutions focusing on data governance, cybersecurity, and platform modernization. Trusted by over 45,000 companies including 90% of the Fortune 500, Quest helps organizations overcome critical IT challenges by securing identities, modernizing platforms, and preparing data for AI utilization.

Role Summary

The Vice President of Professional Services will lead a worldwide team dedicated to delivering exceptional implementation, consulting, adoption, integration, optimization, and managed services for enterprise technology clients. This role is accountable for shaping strategy, execution, and financial outcomes of the Professional Services division, ensuring customers achieve measurable benefits from their technology investments.

Key Responsibilities

• Craft and drive the global Professional Services strategy aligned with corporate objectives.
• Plan multi-year development of service offerings, delivery frameworks, resource allocation, and geographic growth.
• Serve as an integral member of the Customer Experience and Executive Leadership teams.
• Manage P&L including bookings, revenue, margin, utilization, backlog, and forecasting.
• Optimize operational efficiency and profitability while maintaining high customer satisfaction.
• Implement performance metrics, KPIs, and executive dashboards to track organizational success.
• Assure successful delivery of enterprise implementations, migrations, integrations, and digital transformation projects.
• Forge executive-level relationships with strategic clients and handle escalation of critical issues.
• Adopt best practices to hasten customer value realization and product adoption.
• Evolve consulting, implementation, advisory, training, managed services, and premium support solutions.
• Explore new revenue streams and develop scalable service packages matching market requirements.
• Collaborate with Product and Engineering on product direction influenced by client input and deployment experience.
• Set methodologies, governance, quality standards, and delivery best practices across all regions and teams.
• Lead program, resource, and project management functions ensuring consistent service excellence.
• Recruit, develop, and maintain high-performing leadership and consulting personnel.
• Promote a culture of accountability, customer focus, innovation, and continuous development.
• Execute workforce planning, succession strategies, and organizational development initiatives.
• Align with Sales on service strategies, deal qualification, pricing, and customer success planning.
• Work closely with Customer Success, Product, Renewals, and Support to ensure seamless customer experience.
• Use data-driven insights and customer intelligence to influence strategic decisions.

Qualifications

• Bachelor's degree in Business, IT, Computer Science, Engineering, or a related field.
• Over 20 years of leadership experience in Professional Services, Consulting, Customer Success, or Technology Services.
• More than 10 years managing large global customer-facing teams within enterprise software or technology environments.
• Successful history overseeing a global Professional Services P&L exceeding $70 million.
• Proficiency in scaling international service delivery organizations.
• Strong commercial understanding including forecasting, margin control, resource allocation, and revenue growth.
• Experience managing enterprise and strategic customers within complex technology landscapes.
• Proven record enhancing customer satisfaction, retention, and business expansion.
• Preferred: MBA or advanced business degree.
• Preferred: Background in SaaS, cloud platforms, cybersecurity, data management, AI, infrastructure software, or enterprise applications.
• Preferred: Knowledge of enterprise architecture, digital transformation, and technology adoption methods.
• Preferred: Leadership experience with globally dispersed teams across multiple regions.

Leadership Competencies

• Strong executive presence and ability to influence stakeholders.
• Strategic thinker with sound business judgment.
• Customer-centric approach.
• Demonstrated financial and operational excellence.
• Adept at leading organizational change.
• Data-driven decision making skills.
• Talent development and team leadership capabilities.
• Excellent collaboration and stakeholder management.
• Commitment to innovation and continuous improvement.

Success Criteria (First 12-18 Months)

• Grow revenue and improve gross margin for Professional Services.
• Enhance customer satisfaction (CSAT), Net Promoter Score (NPS), and project completion rates.
• Increase consultant utilization and delivery efficiency.
• Decrease project risks and escalation incidents.
• Expand attachment rates of services on new software sales.
• Develop and introduce new high-value service offerings.
• Build a scalable leadership framework to support future growth.

Equal Opportunity and Recruitment Policy

Quest Software is an Equal Opportunity Employer that forbids any form of discrimination or harassment in the workplace. Employment decisions are based on business needs, job requirements, and candidate qualifications without regard to protected characteristics such as race, gender, age, disability, sexual orientation, or veteran status. Applicants of all ages are encouraged to apply. Beware of fraudulent job postings; official hiring communications will only be conducted with verified Quest email addresses ending in @quest.com.