- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 saat önce
- Work mode
- In office
- Eligibility
- Open to candidates without a graduation degree requirement.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role and Company
Sutherland is a renowned global entity specializing in business and digital transformation, providing exceptional customer engagement experiences. Established over 35 years ago, the company leverages a blend of domain expertise, proprietary and partnered tools, along with advanced cognitive AI, automation, analytics, and digital services to deliver innovative solutions across a wide spectrum of industries including Healthcare, Insurance, Banking, Communications, Media, Technology, Travel, Logistics, and Retail. With a portfolio of 212 patents and a workforce of 40,000 professionals, Sutherland drives impactful results for global brands.
Job Responsibilities
- Answer customer queries via telephone promptly and professionally.
- Address issues and offer effective resolutions efficiently.
- Ensure high levels of customer satisfaction through clear and courteous communication.
- Accurately record and monitor customer interactions and solutions provided.
- Work collaboratively with internal departments to handle complex questions.
- Keep up-to-date with the latest product information and best practices in customer service.
Candidate Profile
- Proficient in English with strong verbal and written communication capabilities.
- Adaptability to operate in a dynamic, fast-paced, and high call volume environment.
- Excellent problem-solving aptitude with keen attention to detail.
- Willingness to work flexible shifts including night and weekend schedules.
Benefits and Perks
- Competitive salary with additional benefits.
- Provision of two-way cab transportation.
- Positive and supportive work environment.
- Opportunities for consistent career advancement.