Telesales Executive

Job Overview

As a Telesales Executive at RB Technologies based in Chennai, you will be responsible for driving sales through proactive communication with potential and existing customers using company-provided scripts. Your engagement will include both initiating contact and responding to inbound inquiries with the aim of promoting products and supporting the sales pipeline.

Key Responsibilities

• Conduct outbound phone calls to both new prospects and existing leads, following standardized scripts.
• Respond to incoming customer questions by providing informative and helpful responses.
• Present product features and effectively handle routine customer objections to facilitate interest.
• Identify promising leads and transfer them to the sales team for further action.
• Maintain accurate and up-to-date records by logging calls, customer interactions, and other relevant information in the CRM system.
• Achieve targets set for number of calls, duration of conversations, and conversion rates on daily, weekly, and monthly bases.

Required Qualifications and Skills

• Completion of secondary education or an equivalent qualification.
• Excellent verbal communication abilities combined with strong active listening skills.
• Basic proficiency in computer use, including familiarity with Customer Relationship Management (CRM) and dialer systems.
• Possession of patience, resilience, and a positive demeanor when faced with rejection.
• Previous experience in telesales, customer service, or lead generation roles is advantageous but not mandatory.