Strategy and Growth Manager

About the Role

As a Strategy and Growth Manager based in Dublin, you will lead dynamic teams on major transformation initiatives, using advanced technologies to enhance customer experiences and drive business growth. This position requires a manager-level professional capable of shaping strategic direction, managing delivery, and fostering reliable partnerships with clients and internal teams.

Key Responsibilities

• Identify, develop, and implement AI-powered solutions that revolutionize customer interactions, boost operational efficiencies, and unlock new growth avenues.
• Lead front-office operational changes for both B2B and B2C firms, from initial strategy through to full implementation.
• Assess growth prospects, estimate potential returns, and design strategic plans to capitalize on identified opportunities.
• Create clear, prioritized strategic roadmaps with defined milestones, accountable owners, and measurable outcomes.
• Design and validate customer-facing offers, including pricing strategies.
• Manage digital transformation workstreams covering business case creation, value tracking, risk assessment, and improving customer experience or reducing service costs.
• Lead the development and execution of AI-driven personalized customer engagement methods to enhance satisfaction and commercial results.
• Conduct customer-centric process redesign using creative methods, design thinking, research insights, and business acumen.
• Drive organizational adoption of new work models through governance, change management, and adoption strategies.
• Facilitate senior stakeholder workshops to secure alignment, accelerate decision-making, and sustain progress.
• Employ analytical, problem-solving, storytelling, and executive communication expertise.
• Oversee risks, interdependencies, budgets, and senior stakeholder relations in complex projects.
• Manage diverse cross-functional teams throughout all project phases, from sales to delivery and benefits realization.
• Apply agile methodologies, product-oriented management, and transformation governance frameworks effectively.

Candidate Profile

• Minimum six years of experience in customer strategy, growth initiatives, service transformation, or front-office operational change.
• Experience with AI-enabled transformational projects is a strong advantage.
• Proven leadership in team management or workstream ownership on customer-impacting transformation programs.
• Demonstrated capabilities in client relationship building, proposal development, business growth support, and sales facilitation.
• Certification or practice in Design Thinking; Project Management and Agile certifications are preferred.
• Bachelor’s degree or equivalent professional experience in a relevant field.
• Background in management consulting is highly valued, specifically at manager level.

Company Overview

Our client is a leading professional services organization delivering expertise in strategy, consulting, data analytics, technology, and operations globally. Their innovation-driven culture combines industry insights and next-generation tech to tackle business challenges. The customer-focused division collaborates with clients across marketing, sales, and service functions to foster growth through innovative technology and creativity.

Benefits

• Competitive salary package.
• Comprehensive benefits including pension plan, private health cover, and gym membership discounts.
• Support through emergency care arrangements and two days of leave annually for charitable activities.
• Opportunity for flexible working arrangements depending on position requirements.

Additional Information

Applicants with specific needs during the recruitment process are encouraged to communicate them for appropriate accommodations.