Steward

Overview

The Steward plays a crucial role in upholding the highest standards of cleanliness, hygiene, and operational readiness within the Stewarding Department at Rosewood Red Sea, aligned with the luxury expectations of the brand. This position involves maintaining kitchen, restaurant, bar, event, and back-of-house areas to ensure all equipment, utensils, and workspaces are spotless, organized, and prepared to facilitate smooth hotel operations.

Key Responsibilities

• Maintain stewarding functions according to Rosewood brand standards, Forbes standards, LQA guidelines, HACCP protocols, and local health regulations.
• Wash, sanitize, and polish crockery, cutlery, glassware, cookware, kitchen tools, and operational equipment in adherence to hotel protocols.
• Use dishwashing machinery safely and effectively to support continuous service demands.
• Properly store and maintain all stewarding equipment in excellent condition.
• Keep stewarding areas, kitchens, dining venues, bars, events spaces, and support areas clean and well-organized.
• Execute daily and deep cleaning schedules as assigned.
• Sanitize all food contact surfaces per established procedures.
• Dispose of waste and recyclables following hotel policies and environmental standards.
• Assist with setting up and dismantling equipment for meetings, events, and operational needs.
• Promptly report any damaged tools, maintenance issues, or sanitation concerns.
• Ensure an adequate supply of clean stewarding equipment is available throughout service hours.
• Follow directives from the Stewarding Team Leader and Manager to ensure efficient daily operations.

Financial Stewardship

• Handle equipment carefully to minimize breakage and prevent losses.
• Use cleaning materials responsibly, minimizing waste.
• Quickly report any missing or damaged equipment.
• Participate in inventory checks for equipment and stewarding supplies as required.
• Utilize departmental resources judiciously to support cost efficiency.
• Help maintain all hotel assets through proper care and handling.

Collaboration and Conduct

• Assist Stewarding leadership with daily department activities.
• Work cooperatively with Culinary, Food & Beverage, Engineering, Housekeeping, and other departments.
• Maintain a professional appearance, conduct, and positive attitude at all times.
• Engage in ongoing training and skill development.
• Accurately complete assigned tasks and communicate operational issues promptly.
• Demonstrate flexibility by assisting various operational areas according to business demands.

Standards and Compliance

• Adhere strictly to all company policies, hotel procedures, and Rosewood, Forbes, LQA standards.
• Serve as an ambassador of the Rosewood brand, embodying its culture, vision, mission, and values.
• Embrace technological tools and systems that boost operational effectiveness.
• Maintain clear communication within the team and across departments.
• Identify training needs through observation and interaction.
• Lead by example in personal grooming, behavior, and professionalism.
• Observe hygiene, safety, and HACCP standards diligently.
• Follow emergency protocols vigilantly.
• Safeguard the hotel's reputation through responsible and professional behavior.

Confidentiality

Handle all company, guest, and associate information with strict confidentiality, disclosing it only when authorized. Protect sensitive operational and financial data and exercise discretion in matters relating to guests and associates.

Health & Safety

• Practice safe working methods consistently throughout the outlet.
• Adhere to all health and safety guidelines and hotel procedures.
• Report hazards, defects, or safety concerns immediately.
• Ensure all incidents and accidents are documented according to protocols.
• Maintain compliance with food safety and HACCP requirements.
• Promote a secure environment for both guests and team members.

Additional Information

• This job description is subject to changes reflecting operational necessities.
• Demonstrate flexibility in working hours and willingness to support diverse operational needs.
• Take initiative and ownership in responding to changing business requirements.
• Assist with other responsibilities or projects as assigned.