Shift Lead (Retail Operations)

Overview

This full-time, permanent Shift Lead role at B&Q in Galway involves 36.75 hours per week, with shifts starting as early as 6:00 am and ending as late as 10:00 pm. The annual salary totals €35,353.50 (full-time equivalent) plus pension and includes 7 weeks of holiday, encompassing bank holidays. A Sunday premium pay multiplier of x0.25 applies. This keyholder position requires overseeing store operations to create a high-quality experience for customers and team members alike.

Role and Responsibilities

• Act as the operational core of the store during shifts, ensuring smooth business functions.
• Effectively allocate staff to maximize customer service and business needs throughout the shift.
• Serve as the primary contact point for both customers and team members on shift.
• Maintain a safe environment for colleagues and customers by ensuring compliance with safety protocols and policies.

Candidate Profile

• Deep commitment to customer satisfaction and doing what benefits the customer.
• A holistic approach to store management, not confined to any single area.
• Strong attention to detail with a safety-first mindset, recognizing and addressing compliance opportunities.
• Enjoys collaborative teamwork and engaging positively with colleagues.
• Brings energy and motivation to the work environment daily.
• Capable of confident, autonomous decision-making with customer needs as a priority.

Benefits and Inclusion

B&Q values diversity and inclusivity, aiming to build a workplace where all employees feel included, supported, and have equal opportunities. Employees can connect with multiple networks promoting colleague engagement and diversity. The wellness philosophy addresses varied personal needs through a comprehensive benefits package including:

• An award-winning pension scheme
• ShareSave employee stock options
• 7 weeks holiday including bank holidays
• Employee Assistance Programme
• Discounts for shopping
• Wellbeing initiatives and other benefits

Additional Information

Recruitment adjustments can be arranged by contacting the recruitment team via email to ensure accessibility during application or interview phases.