Service Engineer

About the Role

Otis Elevator Company Saudi Arabia Ltd is seeking a Service Engineer to oversee field service operations in the Riyadh region. The position involves managing callbacks, preventive and reactive maintenance, repair, and modernization of elevator systems. The engineer will serve as a second-level technical support and perform safety audits to ensure all services comply with established Otis procedures and safety standards.

Key Responsibilities

• Provide management with detailed insights and reports on operational performance, supporting decision-making through periodic and ad-hoc updates.
• Adhere strictly to departmental policies, standard operating procedures, and instructions to maintain controlled, consistent operations.
• Direct daily activities of the service team to achieve zero accidents, minimize callbacks, reduce labor and spare parts usage, and eliminate cancellations.
• Distribute tasks evenly among team members based on organizational objectives to ensure balanced workload and accountability.
• Conduct safety audits at client locations to guarantee maintenance activities align with Otis safety protocols and global standards, minimizing safety risks.
• Assess team performance metrics such as callback frequency, labor hours per unit, and material costs to identify areas for corrective action and improvement.
• Maintain strong relationships with employees and customers to maximize satisfaction and ensure service quality.
• Provide advanced technical support as a second line for complex issues.
• Monitor team utilization against plans to foster productivity.
• Support and coach junior staff at client sites, facilitating their skill development and operational efficiency.
• Offer formal and informal technical training sessions to enhance team competencies.
• Coordinate with Finance to report on site work stages promptly, ensuring timely invoicing and revenue collection as per contracts.
• Prepare manufacturing orders, material requests, and correction documents related to service operations.
• Maintain thorough records for equipment dispatch and transitional construction projects.
• Organize and oversee team activities to encourage self-management and continuous improvement.
• Provide coaching and feedback to support ongoing team member development.

Qualifications and Experience

• Bachelor’s degree in Business, Engineering, or equivalent field.
• At least 5 years of relevant experience in field operations within the vertical transportation industry.
• Preference given to Saudi nationals.

About Otis

Otis is the world’s leading manufacturer, installer, and service provider of elevators and escalators, moving approximately 2.4 billion people daily across 2.4 million units worldwide. Our products are featured in iconic landmarks such as the Eiffel Tower, Empire State Building, Burj Khalifa, and Petronas Twin Towers. With a global workforce of 72,000 encompassing engineers, digital experts, sales, functional specialists, and technicians, we serve customers in over 200 countries and territories.

Joining Otis means becoming part of a diverse, innovative company committed to safety, ethics, and quality — our Three Absolutes. We invest in training and leadership development, including sponsorship programs for professional certifications and degrees. We prioritize people—passengers, customers, and employees alike—in everything we do.

Equal Opportunity and Privacy

Otis is an equal opportunity employer, providing fair consideration to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected category. Accommodations are available upon request during the application process for individuals with special needs or disabilities.

Privacy policies and terms apply to all applicants and employees.