Service Advisor Supervisor

About the Role

We are seeking an experienced Service Advisor Supervisor to oversee our Service Advisor team within the Aftersales division located in Abu Dhabi, UAE. This role is pivotal in enhancing customer satisfaction, fostering staff development, and guaranteeing adherence to dealership procedures and manufacturer benchmarks.

Key Responsibilities

• Manage and supervise daily operations of the Service Advisor team to maintain efficient customer service and workflow.
• Review job cards and service documents for precision, quality, and compliance with dealership standards.
• Ensure thorough documentation and communication of vehicle inspections, customer approvals, and repair cost estimates.
• Collaborate closely with Workshop, CRM, and Call Centre departments to ensure a seamless experience for customers.
• Perform quality assurance on completed job cards, verify billing accuracy, validate labor and parts usage.
• Track repeat repair incidents and coordinate with technical teams to apply corrective solutions.
• Provide coaching, mentorship, and development opportunities to Service Advisors through feedback, training, and performance review.
• Assist the Service & Workshop Manager in promoting continuous operational improvements and excellence.

Qualifications & Experience

• Bachelor’s Degree or Diploma in a relevant area.
• At least five years’ experience in automotive aftersales roles.
• Prior leadership experience supervising a Service Advisor team.
• Possession of a valid UAE Driving License.
• Fluent in English; knowledge of Arabic is beneficial.

Why Join Us?

• Be part of a leading automotive group in the UAE.
• Engage in a collaborative and customer-oriented workplace.