Senior Roster Support Officer

About Us

The Workforce and Organisation Capability division at Central Queensland Health plays a critical role in managing the service's people resources. This division leads functions including attraction, retention, learning and development, performance management, discipline, change management, safety and well-being, and staff engagement. It consists of around 40 HR professionals who provide client-oriented, high-quality services throughout the Central Queensland Hospital and Health Service.

Role Overview

• Provide leadership and support to Roster Support Officers through supervision, mentoring, coaching, and professional development.
• Enhance rostering processes to increase efficiency, ensure compliance, allocate resources accurately, and reduce redundant administrative tasks.
• Offer advanced support to line managers with rostering, resolve system issues in partnership with Corporate Enterprise Solutions, and maintain compliance standards.
• Develop team capability by identifying skills gaps, sharing expertise, and delivering training and upskilling sessions.
• Collaborate with stakeholders to achieve quality outcomes, provide policy and procedure advice, and effectively manage competing demands and strict deadlines.

Candidate Profile

• Extensive knowledge of electronic rostering systems; experience with Workbrain and/or myHR is highly preferred.
• Background in rostering or payroll management within large, complex organisations.
• Sound judgement in managing complex issues, problem analysis, and implementing viable solutions independently.
• Ability to identify training needs and contribute to resource development and learning opportunities.
• Strong communication and interpersonal skills, capable of delivering precise rostering advice and building relationships with stakeholders across all levels, especially during organisational changes.

Compensation and Benefits

• Competitive total remuneration up to $118,172 per annum based on:
• Hourly rate ranging from $47.41 to $52.23
• Employer superannuation contribution of 12.75%
• Leave loading of 17.5%
• Additional perks include:
• Opportunities for ongoing professional development and education
• Flexible work-life balance with job variety
• Generous salary sacrificing options
• Paid parental leave
• Employee Assistance Program (EAP)
• Discounted private health insurance
• Fitness Passport membership

Application Process

• Submit current CV/resume including referees.
• Provide a cover letter (1-2 pages) explaining how your experience, skills, and values meet the role's key responsibilities and expectations.
• Include any additional documentation as specified in the role description.

Additional Information

This position is governed by the Queensland Public Health Sector Certified Agreement (No. 12) 2025, supporting inclusive workplace culture that respects human rights and diversity. Applications close on Monday, 24 August 2026. For assistance, contact Recruitment.CentralQueensland@health.qld.gov.au quoting the Job Ad Reference RK6H689854.